---
title: "Shaping the Future of Assistive Telecare: Bield Seeks Partner for Innovation of Call Monitoring Technology"
ocid: "ocds-r6ebe6-0000759325"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759325"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759325.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759325.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "BIELD HOUSING & CARE"
published: "2024-02-28"
---

# Shaping the Future of Assistive Telecare: Bield Seeks Partner for Innovation of Call Monitoring Technology

Buyer: BIELD HOUSING & CARE  
Current stage: Planning  
OCID: ocds-r6ebe6-0000759325

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## Summary

The procurement process led by Bield Housing & Care in Edinburgh involves a tender titled "Shaping the Future of Assistive Telecare". The industry category is Housing and community amenities, with a focus on Technology Enabled Care (TEC). The procurement stage is currently in the planning phase, seeking a partner to innovate call monitoring technology. The key objective is to enhance telecare services with proactive and preventative solutions. The deadline for future notice date is set for 7th June 2024.

This tender presents an opportunity for businesses in the technology and healthcare sectors to collaborate with Bield Housing & Care in revolutionising telecare delivery. Companies offering cutting-edge TEC solutions and those capable of integrating with Health and Social Care Teams are well-suited to compete. The partnership seeks innovative approaches to enhance service delivery and support digital integration needs, aligning with the buyer's mission of proactive and preventative telecare services.

## Notice

Bield Response24 (BR24), part of Bield Housing and Care, is seeking to engage with potential suppliers for the procurement of an innovative cloud-based Alarm Receiving Centre (ARC) solution. This Early Market Engagement exercise is intended to gather information and insights from potential suppliers to inform our procurement strategy. Background: Bield Response24, a prominent alarm receiving centre, is part of Bield Housing and Care, a Scottish not for profit registered charity and social landlord. Operating 24/7/365, BR24 currently monitors over 45,000 customers, including Bield tenants and various local authorities, housing associations, and out-of-hours services. Our current TEC monitoring platform is integral in delivering services in collaboration with Health and Social Care Services. With the evolving landscape of telecare, we are exploring new opportunities to enhance our service offerings with a focus on proactive and preventative solutions. Scope of Requirement: We are looking for a comprehensive solution that: Allows seamless expansion and integration with Health and Social Care Teams. Offers cutting-edge Technology Enabled Care (TEC) capabilities. Supports our ongoing growth and digital integration needs. Enhances our service delivery, focusing on proactive and preventative telecare. Ability to meet and deliver current service delivery. Holds TSA accreditation. Demonstrate its ability to incorporate the Telecare Information Framework for Scotland Current Operations: BR24 has experienced significant growth since its creation in 1988. Currently, we monitor roughly 18,000 customers via TEC monitoring and 29,000 through out of services across 28 health boards in Scotland. Our services extend beyond Bield tenants to local authorities, housing associations, and commercial organisations. Our ambition includes developing innovative TEC services for proactive and preventative telecare. Partnership Opportunity: We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions. Information Sought: We invite interested companies and consortia to discuss potential solutions that align with our objectives. In particular, we are interested in: Comprehensive details of the offered platform, including basic components and additional software capabilities. The supplier's approach to supporting BR24's current delivery of services and future ambitions. Innovative solutions for transforming BR24 operations. Available resources for driving further innovation in telecare

### Lot Information

Lot 1

We will be going through an above GPA threshold open tender process. We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499661 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | 7 Jun 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIELD HOUSING & CARE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH7 4QF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Leith Walk |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## CPV Codes

### Divisions

- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 31625200 - Fire-alarm systems
- 33195000 - Patient-monitoring system
- 33195200 - Central monitoring station
- 35121700 - Alarm systems
- 48000000 - Software package and information systems
- 48814000 - Medical information systems
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72268000 - Software supply services
- 75122000 - Administrative healthcare services
- 79512000 - Call centre
- 85100000 - Health services
- 85140000 - Miscellaneous health services
- 85144000 - Residential health facilities services
- 85323000 - Community health services

## Release History

- 28 Feb 2024 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499661

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499661&idx=2
  23rd September 2024 - update on PIN
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499661&idx=1
  28th February 2024 - Bield Housing and Care project scope
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499661
  Shaping the Future of Assistive Telecare: Bield Seeks Partner for Innovation of Call Monitoring Technology - Bield Response24 (BR24), part of Bield Housing and Care, is seeking to engage with potential suppliers for the procurement of an innovative cloud-based Alarm Receiving Centre (ARC) solution. This Early Market Engagement exercise is intended to gather information and insights from potential suppliers to inform our procurement strategy. Background: Bield Response24, a prominent alarm receiving centre, is part of Bield Housing and Care, a Scottish not for profit registered charity and social landlord. Operating 24/7/365, BR24 currently monitors over 45,000 customers, including Bield tenants and various local authorities, housing associations, and out-of-hours services. Our current TEC monitoring platform is integral in delivering services in collaboration with Health and Social Care Services. With the evolving landscape of telecare, we are exploring new opportunities to enhance our service offerings with a focus on proactive and preventative solutions. Scope of Requirement: We are looking for a comprehensive solution that: Allows seamless expansion and integration with Health and Social Care Teams. Offers cutting-edge Technology Enabled Care (TEC) capabilities. Supports our ongoing growth and digital integration needs. Enhances our service delivery, focusing on proactive and preventative telecare. Ability to meet and deliver current service delivery. Holds TSA accreditation. Demonstrate its ability to incorporate the Telecare Information Framework for Scotland Current Operations: BR24 has experienced significant growth since its creation in 1988. Currently, we monitor roughly 18,000 customers via TEC monitoring and 29,000 through out of services across 28 health boards in Scotland. Our services extend beyond Bield tenants to local authorities, housing associations, and commercial organisations. Our ambition includes developing innovative TEC services for proactive and preventative telecare. Partnership Opportunity: We seek a collaborative partner to revolutionise telecare delivery, enhancing reactive models and incorporating proactive and preventative approaches. The partner should be capable of integrating with new technology and services, driving innovation in telecare solutions. Information Sought: We invite interested companies and consortia to discuss potential solutions that align with our objectives. In particular, we are interested in: Comprehensive details of the offered platform, including basic components and additional software capabilities. The supplier's approach to supporting BR24's current delivery of services and future ambitions. Innovative solutions for transforming BR24 operations. Available resources for driving further innovation in telecare

## Notice URLs

- http://
- http://www.bield.co.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=759325
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759325

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759325. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759325.json.