--- title: "PURCH2361 Provision of Customer Relationship Management (CRM)" ocid: "ocds-r6ebe6-0000759367" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759367" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759367.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759367.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "UNIVERSITY OF GLASGOW" published: "2025-03-13" --- # PURCH2361 Provision of Customer Relationship Management (CRM) Buyer: UNIVERSITY OF GLASGOW Current stage: Award OCID: ocds-r6ebe6-0000759367 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759367) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000759367.json) ## Summary The University of Glasgow has successfully completed the procurement process for the Provision of Customer Relationship Management (CRM) services under the title PURCH2361. Operated within the education category and located in Glasgow, this selective procurement utilised a competitive procedure with negotiation. The contracting stage reached its award phase on 10th March 2025, with Deloitte emerging as the supplier. The award document was published on 13th March 2025, confirming a contract value of £4,390,464. The process commenced with a tender notice on 28th February 2024, followed by the subsequent updates on critical deadlines, amended to 2nd April 2024, reflecting procedural adjustments due to holidays. This tender presents substantial business growth opportunities, particularly for large enterprises with expertise in enterprise-level CRM solutions and the capacity to implement transformational changes across complex organisations like higher education institutions. Ideal candidates would need to demonstrate significant prior experience in similar projects, with a robust financial standing and comprehensive insurance coverage. The awarded contract, which spans 2520 days, includes an option for up to two 12-month extensions, promising a stable and long-term engagement. The process promotes community benefits, aligning with the University's values of supporting employment and training initiatives, making it an attractive opportunity for businesses committed to social responsibility. ## Notice Award of PURCH2361- Provision of Customer Relationship Management (CRM). ### Lot Information Lot 1 Award of PURCH2361- Provision of Customer Relationship Management (CRM). Renewal: Option to extend for 2 periods of 12 months each ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525961 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Mar 2025 | | Submission deadline | 29 Mar 2024 | | Future notice date | Not specified | | Award date | 10 Mar 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £4,390,464 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF GLASGOW | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G12 8QQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Hillhead | | Westminster constituency | Glasgow North | | Delivery location | TLM82 Glasgow City | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | DELOITTE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212445 - Customer Relation Management software development services ## Release History - 13 Mar 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525961 - 26 Mar 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501748 - 28 Feb 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499711 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499711&idx=3 13th March 2024 - PURCH2361 - SPD Qualification and Technical Combined FINAL REPLACED - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499711&idx=4 13th March 2024 - PURCH2361 - SPD Qualification and Technical Combined FINAL NEW DOCUMENT - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499711&idx=2 13th March 2024 - PURCH2361 - SPD Qualification and Technical Combined FINAL - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB499711&idx=1 28th February 2024 - PURCH2361 - Project Information Document Final - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499711 PURCH2361 Provision of Customer Relationship Management (CRM) - PURCH2361- Provision of Customer Relationship Management (CRM). Refer to Stage 1 tender documents available from Public Contracts Scotland. Returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this any questions or communications regarding individual tender exercises must be sent via the Public Contracts Scotland Portal. Tender queries received through any other channel will not be answered. Should users of Public Contracts Scotland have any problems with the web site they should contact website Support Desk, contact details can be found by following the 'Contact Us' option on the left hand menu at http://www.publiccontractsscotland.gov.uk/default.aspx - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525961 PURCH2361 Provision of Customer Relationship Management (CRM) - Award of PURCH2361- Provision of Customer Relationship Management (CRM). ## Notice URLs - http:// - http://www.gla.ac.uk/ - http://www.publiccontractsscotland.gov.uk/ - http://www.publiccontractsscotland.gov.uk/default.aspx - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759367 - https://www.gla.ac.uk/myglasgow/procurementoffice/informationforsuppliers/allsuppliers/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759367. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759367.json.