---
title: "Microsoft Unified Support"
ocid: "ocds-r6ebe6-0000759483"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759483"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759483.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759483.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2024-02-28"
---

# Microsoft Unified Support

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000759483

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759483)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000759483.json)

## Summary

The Crown Office and Procurator Fiscal Service has awarded a contract for Microsoft Unified Support to Insight Direct (UK) Ltd. The contract, which has a value of £329,816.87 GBP, was signed on 28th February 2024. The procurement process was completed under an open procedure for services in the social protection category. The contract involves the use of various Microsoft products across the enterprise and aims to ensure critical support services availability.

This contract for Microsoft Unified Support presents business growth opportunities for companies specializing in ICT solutions. Businesses experienced in providing Microsoft products and support services, especially those familiar with Health Trust Europe Framework ICT Solutions, would be well-suited to compete. The contract, awarded by the Crown Office and Procurator Fiscal Service, offers a 3-year term with a focus on maintaining mission-critical services through the Microsoft stack.

## Notice

This is a contract award notice for the Crown Office and Procurator Fiscal Service in relation to the Microsoft Unified Enterprise Support - 3 year contract. COPFS use a variety of Microsoft products across the enterprise in the execution of our business. These include Exchange Online, Office 365, Microsoft security tools, Azure services (used for applications such as Witness Gateway and DAS), Windows 10/11 Windows Server and SQL Server. Due to the nature of the services based on the Microsoft stack and their business impact to COPFS ISD also aim to ensure the availability of a suitable escalation path for support services as we do for our other mission critical services. Contract is awarded to Insight Direct (UK) Limited who are the top ranked supplier on the Health Trust Europe Framework, ICT Solutions 3.

### Lot Information

Lot 1

COPFS use a variety of Microsoft products across the enterprise in the execution of our business. These include Exchange Online, Office 365, Microsoft security tools, Azure services (used for applications such as Witness Gateway and DAS), Windows 10/11 Windows Server and SQL Server. Due to the nature of the services based on the Microsoft stack and their business impact to COPFS ISD also aim to ensure the availability of a suitable escalation path for support services as we do for our other mission critical services. The contract is awarded to Insight Direct (UK) Limited for a 3 year term. Insight Direct (UK) Limited are the top ranked supplier on the Health Trust Europe Framework, ICT Solutions 3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499726 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £329,816 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 28 Feb 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499726

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB499726
  Microsoft Unified Support - This is a contract award notice for the Crown Office and Procurator Fiscal Service in relation to the Microsoft Unified Enterprise Support - 3 year contract. COPFS use a variety of Microsoft products across the enterprise in the execution of our business. These include Exchange Online, Office 365, Microsoft security tools, Azure services (used for applications such as Witness Gateway and DAS), Windows 10/11 Windows Server and SQL Server. Due to the nature of the services based on the Microsoft stack and their business impact to COPFS ISD also aim to ensure the availability of a suitable escalation path for support services as we do for our other mission critical services. Contract is awarded to Insight Direct (UK) Limited who are the top ranked supplier on the Health Trust Europe Framework, ICT Solutions 3.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759483

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759483. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759483.json.