---
title: "Support Services for Passengers With Reduced Mobility - Inverness Airport"
ocid: "ocds-r6ebe6-0000759719"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759719"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759719.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759719.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "HIGHLANDS AND ISLANDS AIRPORTS LIMITED"
published: "2024-03-01"
---

# Support Services for Passengers With Reduced Mobility - Inverness Airport

Buyer: HIGHLANDS AND ISLANDS AIRPORTS LIMITED  
Current stage: Tender  
OCID: ocds-r6ebe6-0000759719

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## Summary

The procurement process led by Highlands and Islands Airports Limited involves a tender for Support Services for Passengers With Reduced Mobility at Inverness Airport. The tender, identified as HIA-1732, falls under the services category, with a value of £2,700,000. The deadline for submissions is April 5, 2024, with the bid opening scheduled for the same day. The procurement method is an open procedure, and electronic submissions are accepted. The buying organisation, located in Inverness, UK, aims to provide safe assistance to and from aircraft for passengers with reduced mobility.

This procurement opportunity presents a chance for businesses in the support services sector to compete for a significant contract in Inverness Airport. With a focus on quality and price criteria, businesses capable of offering excellent assistance to persons with reduced mobility are well-suited to bid for this tender. The contract, extending for 1800 days with potential renewal, offers opportunities for additional services beyond the specified scope. Potential competitors should carefully review the tender documents and submit their proposals in line with the detailed submission terms outlined by Highlands and Islands Airports Limited.

## Notice

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport.

### Lot Information

Lot 1

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport

Options: HIAL may wish to consider related services, which are in addition to those specified and which HIAL may or may not choose to purchase during the duration of the Contract. These Additional Options will not be evaluated. In relation to this Contract, HIAL proposes the following options: Ad-hoc Training for other HIAL Airports - There may be a requirement for the provision of ad-hoc training related to the Service to some HIAL staff at other HIAL Airport sites; and (b) Any other services which the winning Tenderer considers it could provide to HIAL, particularly while staff engaged to provide the Services are not so engaged (i.e. where those staff are on-site but have no passengers to assist). Provide proposals for additional related services. State clearly in the Price Schedule any associated additional costs.

Renewal: Potential to extend for a further 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499930 |
| Notice type | OJEU - F5 - Contract Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2024 |
| Submission deadline | 5 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | After Year 5 or extended period |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,700,000 |
| Lots value | £2,700,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHLANDS AND ISLANDS AIRPORTS LIMITED |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 7JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Culloden and Ardersier |
| Westminster constituency | Moray West, Nairn and Strathspey |
| Delivery location | TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 63700000 - Support services for land, water and air transport
- 79342300 - Customer services

## Release History

- 1 Mar 2024 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499930

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=10
  21st March 2024 - Daily PRM figures for 2023
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=9
  19th March 2024 - winter schedules
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=8
  19th March 2024 - Summer schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=2
  1st March 2024 - Appendix A - Tender Response Document
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=3
  1st March 2024 - Appendix B - Price Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=4
  1st March 2024 - Appendix C - Draft Contract
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=5
  1st March 2024 - Appendix D - Authorising Officers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=6
  1st March 2024 - Appendix E - Inverness Airport Office Space
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=7
  1st March 2024 - Appendix F - Supplier Cyber Data Assessment
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAR499930&idx=1
  1st March 2024 - Tender Document
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499930
  Support Services for Passengers With Reduced Mobility - Inverness Airport - HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer care, to persons with reduced mobility at Inverness Airport.

## Notice URLs

- http://
- http://www.hial.co.uk
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=759719
- http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759719
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=759719

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759719. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759719.json.