--- title: "Scotland's Domestic Abuse and Forced Marriage Helpline" ocid: "ocds-r6ebe6-0000759790" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759790" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759790.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000759790.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SCOTTISH GOVERNMENT" published: "2024-03-04" --- # Scotland's Domestic Abuse and Forced Marriage Helpline Buyer: SCOTTISH GOVERNMENT Current stage: Planning OCID: ocds-r6ebe6-0000759790 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759790) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000759790.json) ## Summary The Scottish Government is planning a procurement process for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline aims to provide 24/7 support to those experiencing domestic abuse and forced marriage. The procurement is classified under the services category and is expected to run for an initial 2 years with a possible extension of 3 years. The future notice date for this tender is 19th March 2024. This tender presents an opportunity for businesses in the service industry, particularly those with expertise in providing support services related to domestic abuse and forced marriage. Companies capable of delivering round-the-clock specialist advice and signposting, while ensuring confidentiality and anonymity, would be well-suited for this tender. Interested businesses can engage with the Scottish Government to explore this opportunity for contributing meaningful social impact through service provision. ## Notice The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. ### Lot Information Lot 1 The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.. The contract is anticipated to run for a period of 2 years with the option to extend for 3 years, at the sole discretion of Scottish Ministers. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499958 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Mar 2024 | | Submission deadline | Not specified | | Future notice date | 19 Mar 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH GOVERNMENT | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 8LU | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 4 Mar 2024 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499958 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR499958 Scotland's Domestic Abuse and Forced Marriage Helpline - The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=759790 - http://www.scotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000759790 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000759790. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000759790.json.