---
title: "Contract Award for HES User Experience Research Framework Agreement"
ocid: "ocds-r6ebe6-0000760796"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000760796"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000760796.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000760796.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "ENERGY SAVING TRUST"
published: "2024-03-12"
---

# Contract Award for HES User Experience Research Framework Agreement

Buyer: ENERGY SAVING TRUST  
Current stage: Award  
OCID: ocds-r6ebe6-0000760796

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000760796)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000760796.json)

## Summary

The Energy Saving Trust, based in Edinburgh, awarded a contract for the "HES User Experience Research Framework Agreement" following an open procedure. The contract encompasses user experience research services across various lots related to digital development, with a total contract value of £150,000. The framework agreement involves suppliers such as hedgehog lab, Capgemini, Civic Computing, Ove Arup & partners Ltd, Nexer Digital, and Big Motive.

This procurement opportunity presents potential growth avenues for SMEs and large enterprises specializing in user experience research and digital consultancy. Businesses proficient in concept testing, usability research, accessibility testing, and persona development are well-suited to compete. The framework agreement by the Energy Saving Trust offers a chance for businesses to contribute to improving user experiences and digital advancements in the public sector, particularly focused on energy-related services.

## Notice

Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

### Lot Information

Recurring general user journey and user experience research: complete HES offerings

The purpose of this research is understanding the user journeys and user experience across customer advice journeys, websites and interactive tools in a recurring manner.

Concept testing: new advice channels, products, and services

The purpose of this research is to gain insight into consumer response to new ideas for digital products, which will be used to inform development decisions.

Recurring general user journey and user experience research: existing interactive tools

The purpose of this research is to study specific interactive tools at various stages of development, with a focus on usability and user experience, and support them towards user-led design. This work is likely to be divided up by tool and may require separate methodology. There will likely be an ad-hoc consultancy element as iterations are developed.

General usability and user experience research: HES website

The purpose of this research is to evaluate the new HES website after it is Live (expected by 31 March 2024), document the new user journey, and understand the new user experience.

Recurring accessibility testing: interactive tools

The purpose of this research is to ensure that HES Interactive Tools are accessible to all users regardless of ability. This research should be done on a yearly basis and can potentially be included with Lot 2. Accessibility Testing may be required at all stages of development to ensure accessible design is considered from the outset of a project through to completion

Persona development

HES marketing personas are a key tool in the delivery of our marketing activity, through targeting, messaging and channel selection. They provide a fictional, target audience member in order to represent a certain demographic. In doing so, they require to be updated regularly in order to maintain validity. Home Energy Scotland would typically require personas to be updated every two years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £150,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENERGY SAVING TRUST |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH2 1DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | BIG MOTIVE; CAPGEMINI; CIVIC COMPUTING; HEDGEHOG LAB; NEXER DIGITAL; OVE ARUP & PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Mar 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR500729
  Contract Award for HES User Experience Research Framework Agreement - Energy Saving Trust is seeking to agree a Framework of experienced user experience research Consultants, who will be appointed to support its digital development on a Call-Off basis.

## Notice URLs

- http://
- http://www.energysavingtrust.org.uk
- http://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000760796

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000760796. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000760796.json.