---
title: "Call Off From G-Cloud 13 Framework"
ocid: "ocds-r6ebe6-0000761204"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761204"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000761204.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000761204.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2024-03-19"
---

# Call Off From G-Cloud 13 Framework

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000761204

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761204)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000761204.json)

## Summary

The procurement process led by Historic Environment Scotland involved the award of a contract for a Customer Relationship Management (CRM) System under the "Call Off From G-Cloud 13 Framework" project. The procurement stage is complete, with the contract value amounting to GBP 282,134. The buying organisation, based in Edinburgh, operates in the "Conservation, Built Environment, Heritage, Tourism" industry category. The key dates include the contract award on 8th March 2024, with the tender initiated under an open procedure.

This tender provides opportunities for service providers to offer CRM solutions to Historic Environment Scotland. Businesses in the technology and service industries, especially those experienced in CRM system provision and integration, would be well-suited to compete in this procurement. The contract aims to enhance HES's membership management, fundraising, donation processing, marketing, and communication capabilities, fostering business growth and operational efficiency for the organisation.

## Notice

Provision of a Customer Relationship Management (CRM) System

### Lot Information

Lot 1

Historic Environment Scotland (HES) has awarded a contract for the provision of a customer relationship management system. The purpose of this contract will be to organise and automate business processes to enable HES to manage all aspects of its membership and other customer-related relationships and their activities from desktop and mobile platforms. The services to be provided will include: - Membership Management - Fundraising & Donation Management - Gift Aid Declaration Processing - Direct Debit Processing & Payment Gateway - Marketing & Communication Management - Website Integration and Portals

Options: The Contracting Authority reserves the right to request additional deliveries by the successful Tenderer, either intended as partial replacement of supplies or installations or as extensions of existing supplies and installations. The Contracting Authority may at its sole discretion exercise this option.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501185 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £282,134 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHORUS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Mar 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501185

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501185
  Call Off From G-Cloud 13 Framework - Provision of a Customer Relationship Management (CRM) System

## Notice URLs

- http://
- http://historicenvironment.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000761204

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761204. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000761204.json.