--- title: "Support Services re Microsoft Products" ocid: "ocds-r6ebe6-0000761713" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761713" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000761713.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000761713.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "ANGUS COUNCIL" published: "2025-01-10" --- # Support Services re Microsoft Products Buyer: ANGUS COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000761713 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761713) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000761713.json) ## Summary Angus Council has successfully awarded a term contract titled "Support Services re Microsoft Products" to Zenzero Solutions Limited. This contract covers the support and maintenance of the Council's suite of Microsoft products and is categorised under the services industry. The contract was initially tendered through an open procedure, with the tender phase starting on 8th August 2024 and closing on 9th September 2024. The contract, valued at £18,160, was officially awarded on 25th October 2024 and has been marked as active. The services will be primarily delivered within the Angus Council region (UKM71), with the contract duration including options for renewal up to a maximum of 48 months. This tender presents significant business growth opportunities, particularly for companies specialising in IT support and software maintenance services. With a substantial contract period and potential for additional optional services, businesses experienced in handling large-scale IT infrastructures and possessing expertise in Microsoft products will find this contract particularly advantageous. The open procedure used for this tender process ensures that businesses of various sizes, including SMEs, have had the opportunity to compete, as reflected by the 12 bids received, including 4 from SMEs. The procurement emphasizes electronic submissions, making it accessible for tech-savvy companies to engage efficiently. ## Notice This is a term contract for the support and maintenance of the Council's suite of Microsoft products ### Lot Information Lot 1 Remote support services in relation to the Council's suite of Microsoft products. The scope of the contract may vary over the term dependant upon the exact composition of the suite of MS products employed by the Council. It is reasonable to expect that this will change over the term of the contract. Options: A request for addition optional services can be noted within the Pricing Schedule but WILL NOT form part of the financial scoring element. Details are also requested within the Award Questionnaire Renewal: After initial 12 months, 1 x 24 month extension and 1 x 12 month extension included within maximum 48 month term ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521554 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jan 2025 | | Submission deadline | 9 Sep 2024 | | Future notice date | 5 Apr 2024 | | Award date | 25 Oct 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £18,160 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANGUS COUNCIL | | Locality | FORFAR | | Post town | Dundee | | Postcode | DD8 1AN | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM03 Angus and Dundee City | | Local authority | Angus | | Electoral ward | Forfar and District | | Westminster constituency | Angus and Perthshire Glens | | Delivery location | TLM71 Angus and Dundee City | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ZENZERO SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72253200 - Systems support services - 72261000 - Software support services - 72610000 - Computer support services - 72611000 - Technical computer support services ## Release History - 10 Jan 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521554 - 8 Aug 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511658 - 22 Mar 2024 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501545 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=8 14th August 2024 - IT Staff Summary - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=6 8th August 2024 - Quality Criteria - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=7 8th August 2024 - Cloud Security Principles - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=1 8th August 2024 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=2 8th August 2024 - Requirements - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=3 8th August 2024 - Price - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=4 8th August 2024 - Declaration - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511658&idx=5 8th August 2024 - Conditions of Contract - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR501545 Support Services re Microsoft Products - This is a term contract for the support and maintenance of the Council's suite of Microsoft products - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511658 Support Services re Microsoft Products - This is a term contract for the support and maintenance of the Council's suite of Microsoft products - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521554 Support Services re Microsoft Products - This is a term contract for the support and maintenance of the Council's suite of Microsoft products ## Notice URLs - http:// - http://www.angus.gov.uk/ - http://www.gov.scot - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000761713 - https://www.publiccontractsscotland.gov.uk/Default.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000761713. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000761713.json.