--- title: "Technology Enabled Care Call Handling Service" ocid: "ocds-r6ebe6-0000762886" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762886" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762886.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762886.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "RIVER CLYDE HOMES" published: "2024-07-09" --- # Technology Enabled Care Call Handling Service Buyer: RIVER CLYDE HOMES Current stage: Award OCID: ocds-r6ebe6-0000762886 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762886) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000762886.json) ## Summary River Clyde Homes has awarded a contract for the Technology Enabled Care Call Handling Service. The buying organisation, River Clyde Homes, located in Greenock, UK, in the housing and community amenities industry category, completed the procurement process. The tender, titled "Technology Enabled Care Call Handling Service," was conducted using an open procedure. The procurement stage has concluded with the contract signed on 24th June 2024, and the contract value is £59,673.6. This tender by River Clyde Homes for the Technology Enabled Care Call Handling Service presents growth opportunities for businesses providing technology-enabled care services, especially small and medium enterprises (SMEs) in the service industry. Interested businesses need to ensure compliance with the awarded contract terms and conditions for the initial two-year contract with potential extension possibilities. The submission method for this opportunity was electronic, and the bid opening date was 2nd May 2024, allowing for electronic payment and ordering as outlined in the contract terms. ## Notice River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes: ### Lot Information Lot 1 River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix E. This should be read and fully understood before submitting a tender response. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016 Renewal: The contract will run for an initial two-year duration. RCH may wish, at its sole discretion, to extend any resultant agreement for up to an additional two, 12-month periods, subject to the agreement of the successful bidder ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509484 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Jul 2024 | | Submission deadline | 2 May 2024 | | Future notice date | Not specified | | Award date | 24 Jun 2024 | | Contract period | Not specified | | Recurrence | April 2028 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £59,673 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | RIVER CLYDE HOMES | | Locality | GREENOCK | | Post town | Paisley | | Postcode | PA16 8HH | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire | | Local authority | Inverclyde | | Electoral ward | Inverclyde North | | Westminster constituency | Inverclyde and Renfrewshire West | | Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BIELD HOUSING AND CARE | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32543000 - Telephone switchboards - 79510000 - Telephone-answering services - 79512000 - Call centre - 79711000 - Alarm-monitoring services ## Release History - 9 Jul 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509484 - 18 Apr 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503383 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=8 29th April 2024 - Breakdown of call types - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=7 18th April 2024 - RCH614 - Appendix F - Data Protection Checklist - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=1 18th April 2024 - RCH614 - TEC Call Handling Service Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=2 18th April 2024 - RCH614 - Appendix A - Tender Response Document - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=3 18th April 2024 - RCH614 - Appendix B - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=4 18th April 2024 - RCH614 - Appendix C - Contract Ts and Cs - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=5 18th April 2024 - RCH614 - Appendix D - Certification - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=APR503383&idx=6 18th April 2024 - RCH614 - Appendix E - Specification - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503383 Technology Enabled Care Call Handling Service - River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes: - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509484 Technology Enabled Care Call Handling Service - River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes: ## Notice URLs - http:// - http://riverclydehomes.org.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000762886 - https://www.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762886. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000762886.json.