---
title: "Award of IT Service Management Suite"
ocid: "ocds-r6ebe6-0000762962"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762962"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762962.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762962.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE HIGHLAND COUNCIL"
published: "2024-04-04"
---

# Award of IT Service Management Suite

Buyer: THE HIGHLAND COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000762962

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762962)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000762962.json)

## Summary

The Highland Council has awarded a contract for IT Service Management Suite to Softcat Plc. The procurement method used was a limited tender through a direct award call-off from NHS SBS Digital Workplace Solutions. The contract, valued at £448,000 GBP, was signed on 6th March 2024. The procurement process has now been completed.

This tender presents business growth opportunities for companies specialising in IT service management solutions. Businesses that can provide services related to ServiceNow service management may find this contract particularly suitable for their expertise. The Highland Council, located in Inverness, UK, has finalised the award, providing a chance for suppliers to engage in the provision of IT services to the public sector in the local region.

## Notice

Direct Award Call-off from NHS SBS Digital Workplace Solutions Ref: SBS/19/AB/WAB/9411

### Lot Information

Lot 1

Direct award coll off for the continuation of provision of ServiceNow service management to the Council

### Procurement Information

Direct Award Call-off from NHS SBS Digital Workplace Solutions Ref: SBS/19/AB/WAB/9411

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502436 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Apr 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Mar 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £448,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE HIGHLAND COUNCIL |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5BX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Apr 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502436

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502436
  Award of IT Service Management Suite - Direct Award Call-off from NHS SBS Digital Workplace Solutions Ref: SBS/19/AB/WAB/9411

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000762962
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00045

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762962. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000762962.json.