---
title: "Retail Systems Procurement"
ocid: "ocds-r6ebe6-0000762976"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762976"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762976.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000762976.json"
source: "Public Contracts Scotland"
current_stage: "Tender"
buyer: "SCOTRAIL TRAINS LIMITED"
published: "2024-05-21"
---

# Retail Systems Procurement

Buyer: SCOTRAIL TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-r6ebe6-0000762976

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## Summary

The procurement process for the public contract titled "Retail Systems Procurement" is currently active and being carried out by ScotRail Trains Limited in Glasgow, UK. The contract falls under the services category and involves a selective procurement method through a negotiated procedure with prior call for competition. The deadline for tender submissions is June 28, 2024. ScotRail Trains Limited seeks a technology partner to develop and implement innovative solutions for rail ticketing in Scotland.

This tender opportunity presents a chance for businesses with expertise in technology solutions and retail systems to compete for a contract with ScotRail Trains Limited. Companies specialising in railway services and e-commerce solutions would be well-suited to participate in this procurement process. The contract aims to revolutionise the ticketing system for UK rail passengers, providing growth opportunities for businesses that can offer cutting-edge, user-centric website, app, and ticketing solutions.

## Notice

ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.

### Lot Information

Lot 1

ScotRail is looking to procure the following solution: Central TIS 'backend' eCommerce website and mobile app eTVD (Electronic Ticket Validation Database) Smart Kiosks Call Centre TIS and Account Management Application FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System). Suppliers should complete PQQ (SPD) Sections A TO L. Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions. Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage.

Options: FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Renewal: Optional five 12 month extension periods available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505715 |
| Notice type | OJEU - F5 - Contract Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2024 |
| Submission deadline | 28 Jun 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2024 at 00:00 - Tender - OJEU - F5 - Contract Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505715

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY505715
  Retail Systems Procurement - ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000762976
- https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000762976. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000762976.json.