---
title: "Scotland's Domestic Abuse and Forced Marriage Helpline"
ocid: "ocds-r6ebe6-0000763085"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000763085"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000763085.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000763085.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2024-08-09"
---

# Scotland's Domestic Abuse and Forced Marriage Helpline

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-r6ebe6-0000763085

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## Summary

The Scottish Government has completed the award stage for the contract titled "Scotland’s Domestic Abuse and Forced Marriage Helpline," falling within the "General public services" industry category. The procurement process was an open procedure and included the crucial management of a helpline providing 24/7 support throughout the year. The contract, valued at approximately £3,318,833.71, was signed on 10 July 2024. All operations related to this contract are to take place in the region of UKM, specifically Edinburgh. The procurement phase covered by this summary is complete, with significant milestones achieved, including the contracting date and award details.

This tender presents substantial business growth opportunities for entities specializing in high-quality support services. With a focus on continuous, round-the-clock operations, businesses experienced in managing support helplines and those capable of handling sensitive and confidential information will find this contract particularly fitting. The extended contract period up to 2029 allows for long-term engagement and partnership. Companies with adeptness in providing specialist advice and extensive customer service skills, especially SMEs, would be well-placed to benefit from such procurement opportunities.

## Notice

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

### Lot Information

Lot 1

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Options: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

Renewal: The contract may be extended, at the sole discretion of Scottish Ministers by three twelve-month periods, to a date falling no later than 31 March 2029.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511751 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2024 |
| Submission deadline | 7 May 2024 |
| Future notice date | Not specified |
| Award date | 10 Jul 2024 |
| Contract period | 3 Jun 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,318,833 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH6 6QQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTTISH WOMEN'S AID |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Aug 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511751
- 8 Apr 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502627
- 5 Apr 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502518

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR502518
  Scotland's Domestic Abuse and Forced Marriage Helpline - The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511751
  Scotland's Domestic Abuse and Forced Marriage Helpline - The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland's Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: * Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; * Provide specialist advice and signposting in relation to domestic abuse and forced marriage; * Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000763085
- https://www.publiccontractsscotland.gov.uk/
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000763085. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000763085.json.