---
title: "Insurance Claims Management System"
ocid: "ocds-r6ebe6-0000764492"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000764492"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000764492.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000764492.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "RENFREWSHIRE COUNCIL"
published: "2024-07-02"
---

# Insurance Claims Management System

Buyer: RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000764492

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000764492.json)

## Summary

The Renfrewshire Council is inviting tenders for an Insurance Claims Management System, aiming to streamline insurance claims management processes for the Council and its associated bodies. The procurement process is in the award stage, with procurement method set as an open procedure. The contract value is £71,985. Key dates include contract start on 1st August 2024, expiring on 31st July 2029 with potential extensions up to 2034.

This tender presents an opportunity for businesses providing software solutions in insurance claims management to compete. Companies with experience in developing integrated systems for risk management could benefit from bidding. The Council, as the buyer, seeks a system that supports workflow efficiency and robust reporting capabilities. Interested businesses should consider the specified financial and technical criteria outlined in the tender to enhance their chances of winning the contract.

## Notice

The Council's Finance and Resources Service are seeking to procure a new insurance claims management system to hold insurance policy information and manage the reporting, recording, processing and overall management of all related insurance claims received by the Council and its associated bodies.

### Lot Information

Lot 1

The Council's Finance and Resources Service are seeking to procure a new insurance claims management system to hold insurance policy information and manage the reporting, recording, processing and overall management of all related insurance claims received by the Council and its associated bodies. Three systems are currently being used to support claims management (Outlook, an MS Access database and the corporate records management system). The MS Access database is still functional. However, it does not enable effective workflow and is limited in respect of reporting functionality. Having to work across three channels with little to no interaction between them is at best resource intensive and at worst, totally inefficient. The aim is to replace the current set up with a single integrated system. Data migration of historic information and records will be required as we need to maintain a 10 year claims profile history to support future insurance tenders. The Council's Risk Manager has drafted a comprehensive list of requirements which detail the mandatory and desirable functionality the Council needs in a new insurance claims management system which will be included in the tender documentation. The Council seeks to conduct a below GPA threshold open tender to award this Contract. 3. It is anticipated that the contract will commence on the 1st August 2024 and will expire on the 31st July 2029 with the option to extend the Contract for 3 years until no later than 31st July 2032, plus an additional 2 year extension thereafter until no later than 31st July 3034. Any extension will be at the sole discretion of the Council.

Renewal: Two extensions at sole discretion of the Council. 1st extension for 3 years. 2nd extension for a further 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508865 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2024 |
| Submission deadline | 21 May 2024 |
| Future notice date | Not specified |
| Award date | 14 Jun 2024 |
| Contract period | 1 Aug 2024 - 30 Sep 2029 |
| Recurrence | If both extension periods are utilised, a new procurement would commence in 2033 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £71,985 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RENFREWSHIRE COUNCIL |
| Locality | PAISLEY |
| Post town | Paisley |
| Postcode | PA1 1JB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Paisley East and Central |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALPHATEC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 66517300 - Risk management insurance services
- 72222300 - Information technology services

## Release History

- 2 Jul 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508865
- 24 Apr 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503755

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR503755
  Insurance Claims Management System - The Council's Finance and Resources Service are seeking to procure a new insurance claims management system to hold insurance policy information and manage the reporting, recording, processing and overall management of all related insurance claims received by the Council and its associated bodies.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL508865
  Insurance Claims Management System - The Council's Finance and Resources Service are seeking to procure a new insurance claims management system to hold insurance policy information and manage the reporting, recording, processing and overall management of all related insurance claims received by the Council and its associated bodies.

## Notice URLs

- http://
- http://www.renfrewshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000764492
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000764492. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000764492.json.