---
title: "Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution"
ocid: "ocds-r6ebe6-0000765010"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000765010"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000765010.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000765010.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CITY OF EDINBURGH COUNCIL"
published: "2024-05-08"
---

# Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution

Buyer: CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000765010

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## Summary

The City of Edinburgh Council has awarded a contract for the Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution to Chubb Fire & Security Limited. The procurement process, managed by the Council, involved the establishment of a single supplier framework agreement from which council authorities, health and social care partnerships, housing associations, and other telecare service providers in Scotland can procure digital telecare services. The contract, valued at GBP 500,000, was signed on 21st February 2024, with key details available on the Council's website.

This tender presents an opportunity for businesses specialising in technology solutions within the public service sector. Companies with expertise in digital ARC solutions, call handling, data management, and telecare service provision are well-suited to compete. The contracting process, which reached the award stage, emphasises the importance of prompt payment clauses and active monitoring of payment performance to ensure compliance with contractual obligations. Interested parties are encouraged to review the contract details on the City of Edinburgh Council's website for further information.

## Notice

The provision of a Digital ARC solution which provides critical service continuity and enables management of the telecare service end-to-end, encompassing call handling, call response, data management and referral/uplift procedures.

### Lot Information

Lot 1

The procurement process consisted of a call off award from SXL Framework 0422 The Provision of a Shared Alarm Receiving Centre (ARC) Technology solution. This is a single supplier framework agreement that enables councils, Health, and Social Care Partnerships (HSCPs), Housing Associations and other organisations in their roles as Telecare Service Providers (TSPs) to deliver digital telecare services to their service users (citizens). The framework has been developed with extensive engagement with councils and stakeholders, including the Digital Office for Scottish Local Government to ensure that the solution being delivered is a consistent and a co-ordinated approach is used across Scotland.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504857 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHUBB FIRE & SECURITY |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 35121700 - Alarm systems
- 79711000 - Alarm-monitoring services

## Release History

- 8 May 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504857

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504857
  Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution - The provision of a Digital ARC solution which provides critical service continuity and enables management of the telecare service end-to-end, encompassing call handling, call response, data management and referral/uplift procedures.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000765010

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000765010. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000765010.json.