--- title: "Supply and Maintenance of a Customer Relationship Management System" ocid: "ocds-r6ebe6-0000765223" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000765223" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000765223.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000765223.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "NORTH AYRSHIRE COUNCIL" published: "2024-05-09" --- # Supply and Maintenance of a Customer Relationship Management System Buyer: NORTH AYRSHIRE COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000765223 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000765223) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000765223.json) ## Summary The North Ayrshire Council is planning a procurement process for the Supply and Maintenance of a Customer Relationship Management System. This tender falls under the main procurement category of services and is at the planning stage. The deadline for potential suppliers to return completed questionnaires is the 24th of May 2024. The opportunity is located in North Ayrshire, UK. The procurement process is being initiated through a tender procedure by the Council. This tender for a Customer Relationship Management System by the North Ayrshire Council presents an opportunity for businesses in the services industry to compete. Companies specializing in software development, IT services, or CRM solutions are well-suited to bid for this contract. The procurement process is at the planning stage, and interested businesses should ensure compliance with the requirements outlined in the tender documentation to maximize their chances of securing the contract. ## Notice Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. ### Lot Information Lot 1 Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council.. A questionnaire has been included for suppliers to completed and return by close of business 24th May 2024. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504956 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 9 May 2024 | | Submission deadline | Not specified | | Future notice date | 20 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTH AYRSHIRE COUNCIL | | Locality | IRVINE | | Post town | Kilmarnock | | Postcode | KA12 8EE | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM93 North Ayrshire and East Ayrshire | | Local authority | North Ayrshire | | Electoral ward | Irvine South | | Westminster constituency | Central Ayrshire | | Delivery location | TLM93 North Ayrshire and East Ayrshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 9 May 2024 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504956 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY504956&idx=1 9th May 2024 - CRM Questionnaire - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY504956 Supply and Maintenance of a Customer Relationship Management System - Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. ## Notice URLs - http:// - http://www.north-ayrshire.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=765223 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000765223 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000765223. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000765223.json.