---
title: "Provision of Programme and Digital Services Delivery Provider(s)"
ocid: "ocds-r6ebe6-0000767790"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000767790"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000767790.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000767790.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NATIONAL RECORDS OF SCOTLAND"
published: "2025-07-29"
---

# Provision of Programme and Digital Services Delivery Provider(s)

Buyer: NATIONAL RECORDS OF SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000767790

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000767790)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000767790.json)

## Summary

The National Records of Scotland (NRS), located at General Register House, 3 Princes Street, Edinburgh, is engaged in procuring services for programme and digital services delivery. This procurement involves significant programme management, business and process transformation, and digital operational service delivery, classified under the CPV code 79000000. The initiative follows a selective procurement method, specifically a restricted procedure, and includes key dates such as the contract signing on 17 July 2025. The procurement is divided into multiple lots, each focusing on specific areas, like service redesign and digital transition. This process has reached the award stage, with Deloitte LLP being awarded a £6,000,000 contract for Lot 2, and Capgemini UK plc securing a £4,000,000 contract for Lot 1.

This tender presents substantial opportunities for businesses with capabilities in public sector programme delivery, digital transformation, and process optimisation, particularly those experienced in major projects and able to deliver intelligent client advice. Companies specialising in business transformation, change management, and digital innovation are best positioned to leverage this contract to expand their operations within the public sector. The tender includes community benefits aimed at delivering targeted job and education initiatives, offering additional incentives for businesses to contribute positively to the community while aligning with the strategic objectives of the NRS. Businesses with compliance in Cyber Essentials Plus Certification and a robust track record in programme management and service delivery are encouraged to explore possibilities within this contract framework.

## Notice

1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.

### Lot Information

Lot 1 - Provision of PMO Support and Benefits/Business Case Management and Intelligent Client Support

Lot 1: Provision of Portfolio and Programme Management Office (PMO) Support and Benefits/Business Case Management and Intelligent Client Support PMO support and Benefits / Business Case Management - Delivery of Vision and Milestones: to help NRS achieve its key programme vision and milestones through projects which enable deliverable approaches and robust programme management and planning arrangements. (Skills and expertise including strategic options appraisal, portfolio design, programme initiation, management, portfolio/programme planning and delivery prioritisation) - PMO Support: outcome focused packages to augment existing portfolio and programme management office resource, potentially in routine PMO delivery and also in one-off short term reviews and production of programme management materials to support Programmes in short order. (Skills and expertise including PMO Analysts, Governance design and operation, sustainable programme delivery). Additionally review of existing portfolio management and change governance arrangements and functions, with recommendations to develop and strengthen existing portfolio management office and delivery centre of excellence standards. - Business Case Management: development of strategic, outline and full Business Cases to support multi-faceted and complex digital and business delivery programmes, including capturing the options, cost models and benefits for Programmes, helping NRS secure transformational resources within a cross public sector partnership approach to reform and optimisation of approach. (Skills and expertise in business case development for programmes) - Benefits Management: outcome focused activity to provide short term support to NRS to manage its approach to benefits management and realisation from Programme and project delivery and in demonstrating benefits delivered. The approach to benefits will be critical in underpinning communications with stakeholders (Skills and expertise in benefits management for programmes and projects). Intelligent Client - Intelligent Client: outcome based packages to support and advise NRS in managing multiple contracts and associated digital service and operational delivery integration. (Skills and expertise in providing intelligent client for programme delivery, business change, including readiness for operational transition and commercial and delivery integration)

Lot 2 - Provision of Service Re-design and Business Transformation and Operating Model / Business Change

Lot 2: Provision of Service Re-design and Business Transformation and Operating Model / Business Change Service Re-design and Business Transformation - Service Redesign: support NRS in redesigning services to progress business transformation, complying with the Digital Service Standard and enhancing user experience. (Skills and expertise in service design, user research and user-centred design, accessibility and assisted digital skills and expertise, content design and business transformation, Digital Service Standard) - Process Re-engineering: provide process mapping, HEAT mapping of processes to identify efficiencies and alignment to improve optimisation within programme delivery. This could augment aspects of routine business analysis and process redesign delivery or in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in business analysis, process mapping and re-design for organisations) - Capability Mapping: business capability mapping to inform service and user centred design at an organisational and programme level to maximise programme delivery priorities, outcomes and business change aspirations. (Skills and expertise in business capability mapping for programmes) Operating Model / Business Change - Operating Model: develop Target Operating Models for key programmes to underpin the delivery of NRS strategic objectives and portfolio and their target benefits. (Skills and expertise in operating model development for operational and large scale logistical service delivery) - Business Change: deliver a controlled business change approach to operational and digital transition and delivery, critical to ensuring we maximise opportunities and re-usability of NRS Programme investment. This would include work to augment existing operational and business change functions, potentially in routine delivery and also in one-off reviews and production of materials to support Programmes with immediate milestones. (Skills and expertise in change management).

Lot 3 - Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing

Lot 3: Provision of Digital and Data Design, Innovation and Application Services and Technical, Solution and Testing Digital and Data Design, Innovation and Application Services - Digital and Data Services: support the delivery of digital and data service outcomes as part of our Portfolio to maximise benefits from service redesign and business transformation, augmenting and providing expertise to scope and run digital service and data transformation programmes (Skills and expertise in digital delivery, mapping services and service patterns, data modelling, data design, data services, programme discovery phases) - Innovation and Application Services: delivering outcome packages for innovative design and delivery of digital and technical capabilities, including digital solutions, re-usable technology, digital optimisation, data innovation, green technology, sustainable integrated approaches and use of Cloud. (Skills and expertise in digital design, digital innovation transition, solution and technology architecture, digital engineering, Cloud and Robotic Process Automation, Artificial Intelligence and Machine Learning, green IT and integrated digital solutions) Technical, Solution and Testing - Technical and Solution Outcomes: deliver the technical design and implementation outcomes in the delivery of our Portfolio, along with one-off reviews to help continuously improve the resilience of our infrastructure. This resource will be expected to augment the internal IT team or our IT suppliers. (Skills and expertise in digital solutions, IT Security analysis, Cloud computing, Cyber and Technical assurance) - Testing: Outcome based testing services to deliver Programmes, or augment aspects of existing teams to deliver goals/programme milestones or benefit from innovation in testing (Skills and expertise in a range of testing services including User Design, Accessibility Testing, Functional Testing, Penetration Testing, User Acceptance Testing, System Integration Testing, Non-functional Testing, Operational Readiness Testing and other Security Testing). A contract value of 8,000,000 GBP has been stated in this notice, as portal restrictions only allow a single value to be stated. It should be noted that the advertised contract value was up to 6,000,000 to 8,000,000 GBP. Work packages will be let through this contract on an as required basis and as such the stated contract value may not be fully realised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535667 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2025 |
| Submission deadline | 18 Nov 2024 |
| Future notice date | Not specified |
| Award date | 11 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £18,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL RECORDS OF SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 3YY |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh North and Leith |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CAPGEMINI; DELOITTE; STORM ID |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 29 Jul 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535667
- 29 Jul 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535638
- 29 Jul 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535637
- 18 Nov 2024 at 00:00 - TenderUpdate - OJEU - F14 - Corrigendum - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518491
- 15 Oct 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516261

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=12
  29th October 2024 - Clarification Questions and Responses to the ITT up until 11am 29 October 2024
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=11
  29th October 2024 - Word version of SPD
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=10
  24th October 2024 - PDF version of SPD for cross reference purposes only. Complete version on the portal
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=9
  17th October 2024 - Cyber SAQ
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=1
  15th October 2024 - Covering Letter
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=2
  15th October 2024 - Instructions to Tenderers
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=3
  15th October 2024 - Specification and Questions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=4
  15th October 2024 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=5
  15th October 2024 - Form of Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=6
  15th October 2024 - Bona Fide Declaration
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=7
  15th October 2024 - Certificate Against Canvassing
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT516261&idx=8
  15th October 2024 - Agreement
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516261
  Provision of Programme and Digital Services Delivery Provider(s) - 1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535667
  Provision of Programme and Digital Services Delivery Provider(s) - 1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535638
  Provision of Programme and Digital Services Delivery Provider(s) - 1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL535637
  Provision of Programme and Digital Services Delivery Provider(s) - 1.1 This document specifies the requirements for a specialised provider(s) in programme management, business and process transformation and digital/operational service delivery to work collaboratively in support of the strategic goals and delivery of major programmes within National Records of Scotland (NRS). We are looking for delivery provider(s) with experience in major public sector programmes and in delivering digital and business transformation with associated operational process and business change to provide programme, service, capability and process re-design together with operational delivery skills, intelligent client advice and short term targeted digital and programme expertise.

## Notice URLs

- http://
- http://www.deloitte.com
- http://www.nrscotland.gov.uk
- http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court
- http://www.stormid.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000767790
- https://www.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000767790. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000767790.json.