---
title: "Provision of a Technology Enabled Care (TEC) Call Handling Service"
ocid: "ocds-r6ebe6-0000770814"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000770814"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000770814.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000770814.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "INVERCLYDE COUNCIL"
published: "2024-07-03"
---

# Provision of a Technology Enabled Care (TEC) Call Handling Service

Buyer: INVERCLYDE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000770814

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000770814)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000770814.json)

## Summary

The Inverclyde Council has completed the procurement process for the provision of a Technology Enabled Care (TEC) Call Handling Service. The tender was advertised under a selective procurement method with a main procurement category of services. The procurement stage has reached the award phase, and the value of the active contract signed on 31st May 2024 is £80,000 GBP. The deadline for bid submissions has passed, and the award has been granted to Bield Housing & Care. The contract is currently active.

This tender opportunity for the TEC Call Handling Service by Inverclyde Council presents potential growth avenues for businesses in the services industry, particularly for SMEs with expertise in technology-enabled care solutions. Companies that specialise in call handling services within the UK region are well-suited to compete for this contract. The successful bid by Bield Housing & Care demonstrates the potential for organisations to secure contracts with local authorities, contributing to business expansion and service delivery within the public sector.

## Notice

This procurement exercise has been conducted in accordance with Section 12 of the Procurement Reform (Scotland) Act 2014 (as amended)

### Lot Information

Lot 1

This procurement exercise has been conducted in accordance with Section 12 of the Procurement Reform (Scotland) Act 2014 (as amended)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509102 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £80,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INVERCLYDE COUNCIL |
| Locality | GREENOCK |
| Post town | Paisley |
| Postcode | PA15 1HU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde North |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIELD HOUSING & CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 3 Jul 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509102

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509102
  Provision of a Technology Enabled Care (TEC) Call Handling Service - This procurement exercise has been conducted in accordance with Section 12 of the Procurement Reform (Scotland) Act 2014 (as amended)

## Notice URLs

- http://
- http://www.inverclyde.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000770814

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000770814. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000770814.json.