---
title: "Linstone Housing Association ICT Infrastructure and Support Services"
ocid: "ocds-r6ebe6-0000771678"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000771678"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000771678.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000771678.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "LINSTONE HOUSING ASSOCIATION LTD"
published: "2024-11-06"
---

# Linstone Housing Association ICT Infrastructure and Support Services

Buyer: LINSTONE HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000771678

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## Summary

Linstone Housing Association Ltd undertook a procurement process for "Linstone Housing Association ICT Infrastructure and Support Services" under an open procedure. Located in Linwood, Scotland, the ICT infrastructure was aimed at supporting Linstone's strategic development over two years. The procurement commenced with a tender stage announced on 5th July 2024 and concluded with the submission deadline on 9th August 2024. Following the award announcement, the contract was signed on 1st November 2024. This contract encompasses critical server cover, cloud maintenance, firewall recommendations, ongoing system maintenance, and comprehensive ICT support, among other services.

This tender provides significant business growth opportunities, notably for companies specialising in ICT infrastructure and support services, especially SMEs. Firms with experience in public sector projects, particularly within housing associations, will find this contract highly beneficial. Opportunities exist for ongoing maintenance, system upgrades, cloud computing, security enhancements, and daily ICT support. The broad scope and three-year optional renewal period present sustained collaboration and growth prospects for qualified ICT service providers.

## Notice

Linstone Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.

### Lot Information

Lot 1

1. Critical cover of our Servers 2. Proposal and plan for the full costs of maintaining all of the Association's IT functions in the Cloud 3. Recommend a manufacturer and price for a firewall 4. On-going maintenance of the Association's ICT systems and identification of potential faults. 5. Regular servicing and monitoring to pre-empt any problems, applying patches, attending the Association's premises as necessary 6. Provide advice and recommendations on best practice, 7. Advice and support for ad hoc issues such as answering insurance and Cyber Essentials questionnaires 8. Upgrade, procurement and configuration of the IT hardware which is usually done by planned system upgrades every 4 - 5 years. 9. Ad-hoc procurement of IT hardware as and when required. 10. Provide all round support services and act as an additionalgeneral systems administrator for creating new users, permissions, email access and general functions 11. Ensure continuous access to internet and internal and external emails working efficiently 12. Liaise with Linstone ICT staff as the need may arise 13. Maintain the system integrity against viruses and other attack; advise on and support the security of our infrastructure. 14. Support service agreement for infrastructure, server software, network, online and onsite support for servers, Exchange 365, Microsoft Intune, MSM Management, laptopsand software, 15. Fully scoped project delivery plan for the Association's hardware - including testing. 16. Daily verification of backup and full assistance twice yearly with backup recovery and business continuity testing 17. Pro-active monitoring of the servers, firewall, network, patches etc. and providing reports on functionality to the Association's Senior Management Team. 18. Work with all other of the Association's service providers. 19. Provide support and security for staff remote access. 20. Provide additional day to day support for all ICT issues raised by the Association's staff over and above Linstone's own internal ICT support 21. Future proofing of our ICT systems to ensure they are fit for purpose 22. Other ad-hoc assistance and support with our ICT systems as agreed with the Association's management team.

Options: 1. Cost the periodic restore testing of full disaster recovery (minimum 6-monthly) with timelines for restore. 2. Cost of assisting the Association in obtaining and maintaining its Cyber essentials certification.

Renewal: Optional additional 3 years (on 1+1+1) increments

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517780 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2024 |
| Submission deadline | 9 Aug 2024 |
| Future notice date | Not specified |
| Award date | 1 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | £35,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINSTONE HOUSING ASSOCIATION LTD |
| Locality | LINWOOD |
| Post town | Paisley |
| Postcode | PA3 3DB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Renfrewshire |
| Electoral ward | Houston, Crosslee and Linwood |
| Westminster constituency | Paisley and Renfrewshire South |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TECNICA |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312600 - Maintenance and repair of information technology equipment
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 6 Nov 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517780
- 5 Jul 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509296

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509296&idx=3
  1st August 2024 - Specifications - Extra Requested Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509296&idx=2
  18th July 2024 - SPD Document to be completed
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509296&idx=1
  5th July 2024 - Invitation to Tender Documents
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509296
  Linstone Housing Association ICT Infrastructure and Support Services - Linstone Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517780
  Linstone Housing Association ICT Infrastructure and Support Services - Linstone Housing Assocation require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations.

## Notice URLs

- http://
- http://www.linstone.co.uk
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000771678
- https://tecnica-ltd.co.uk/
- https://www.scotcourts.gov.uk/the-courts/court-locations/paisley-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000771678. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000771678.json.