---
title: "Factoring Software System"
ocid: "ocds-r6ebe6-0000771743"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000771743"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000771743.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000771743.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "THE WHEATLEY HOUSING GROUP LIMITED"
published: "2024-07-05"
---

# Factoring Software System

Buyer: THE WHEATLEY HOUSING GROUP LIMITED  
Current stage: Planning  
OCID: ocds-r6ebe6-0000771743

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## Summary

The procurement process initiated by The Wheatley Housing Group Limited involves the tender for a "Factoring Software System" in the housing and community amenities industry. Located in Glasgow, UK, the process is currently in the planning stage as of the date 2024-07-05. The tender, with a value of 400,000 GBP, aims to improve property management efficiency, invoicing, debt recovery, and customer engagement through an electronic system. Key activities include apportioning costs, managing payments, supporting debt recovery, and producing financial reports.

This tender by The Wheatley Housing Group Limited presents an opportunity for businesses specializing in software development, property management, and financial services. Companies with expertise in creating systems for invoicing, debt management, and customer relationship management are well-suited to compete. The tender invites businesses to propose solutions that enhance efficiency in managing property sales, customer communications, repairs, and financial reporting. Interested parties should consider the deadlines for submission and the planned procurement notice available on the Public Contracts Scotland website.

## Notice

Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).

### Lot Information

Lot 1

Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509301 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | 2 Sep 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE WHEATLEY HOUSING GROUP LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G1 1HL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow East |
| Delivery location | TLM82 Glasgow City |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jul 2024 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509301

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509301&idx=2
  23rd July 2024 - Updated PIN Questionnaire v2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL509301&idx=1
  5th July 2024 - PIN Questionnaire - Factoring Software
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL509301
  Factoring Software System - Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=771743
- http://www.wheatley-group.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000771743

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000771743. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000771743.json.