--- title: "Research - The Role of VisitScotland in the Customer Journey" ocid: "ocds-r6ebe6-0000772757" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000772757" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000772757.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000772757.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "VISITSCOTLAND" published: "2025-12-23" --- # Research - The Role of VisitScotland in the Customer Journey Buyer: VISITSCOTLAND Current stage: Award OCID: ocds-r6ebe6-0000772757 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000772757) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000772757.json) ## Summary VisitScotland is seeking a qualified contractor for the tender titled "Research - The Role of VisitScotland in the Customer Journey". The procurement process, led by VisitScotland based in Edinburgh, falls under the industry category of Tourism. The tender involves research services with a contract value of £80,000, with an open procurement method and a deadline for submissions by 8th August 2024. The main procurement stage is currently active, and the tender could provide growth opportunities for businesses interested in providing research services within the tourism industry. This tender by VisitScotland offers an opportunity for businesses specializing in research services and operating in the tourism sector. Businesses proficient in market research, customer journey analysis, and service evaluation are well-suited to compete. The tender process includes electronic submission methods and requires proficiency in English language for bid submissions. Interested businesses with relevant expertise have until the deadline on 8th August 2024 to submit their proposals, potentially leading to a contract award and business growth opportunities within the tourism industry. ## Notice VisitScotland is looking for a suitably qualified contractor to deliver research services as outlined in Schedule 1 - Statement of Requirement ### Lot Information Lot 1 A full description of the Procurement is available within the Invitation to Tender and accompanying Schedules 1 - 3. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546293 | | Notice type | PCS Notice - Website Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Dec 2025 | | Submission deadline | 8 Aug 2024 | | Future notice date | Not specified | | Award date | 14 Oct 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000 | | Lots value | £80,000 | | Awards value | Not specified | | Contracts value | £80,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | VISITSCOTLAND | | Additional buyers | SCOTTISH GOVERNMENT | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH8 8BG | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | DESIGNIT DENMARK A/S (BRANCH IN LONDON | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 23 Dec 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546293 - 17 Jul 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL510119 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL510119&idx=1 17th July 2024 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL510119&idx=2 17th July 2024 - Schedule 1 - Statement of Requirement - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL510119&idx=3 17th July 2024 - Schedule 2 - Pricing Schedule - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL510119&idx=4 17th July 2024 - Schedule 3 - Terms and Conditions - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL510119 Research - The Role of VisitScotland in the Customer Journey - VisitScotland is looking for a suitably qualified contractor to deliver research services as outlined in Schedule 1 - Statement of Requirement - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC546293 Research - The Role of VisitScotland in the Customer Journey - VisitScotland is looking for a suitably qualified contractor to deliver research services as outlined in Schedule 1 - Statement of Requirement ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - http://www.scotland.gov.uk - http://www.visitscotland.org - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000772757 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000772757. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000772757.json.