---
title: "Customer Service Excellence (CSE) Accreditation"
ocid: "ocds-r6ebe6-0000773944"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000773944"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000773944.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000773944.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH COURTS AND TRIBUNALS SERVICE"
published: "2024-11-14"
---

# Customer Service Excellence (CSE) Accreditation

Buyer: SCOTTISH COURTS AND TRIBUNALS SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000773944

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## Summary

The Scottish Courts and Tribunals Service (SCTS), headquartered in Edinburgh, completed a procurement process for the "Customer Service Excellence (CSE) Accreditation". This procurement falls under the public order and safety industry category. The open procedure led to an award on 14th November 2024, with Assessment Services Ltd being the successful supplier. The contract, valued at £124,080, was signed on 13th November 2024. This project was initiated to secure a qualified, Cabinet Office-licensed provider to undertake the CSE accreditation for the SCTS, enhancing their customer service standards across the region of Scotland (UKM).

This tender offers significant business growth opportunities, especially for SMEs specialising in certification and accreditation services, as it highlights the increasing demand for quality assurance in public services. Firms capable of delivering robust certification processes, particularly those licensed by the Cabinet Office for CSE, are well-suited to compete. The procurement's substantial value and the emphasis on operational excellence can provide a steady revenue stream and bolster the market credibility of participating firms.

## Notice

The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.

### Lot Information

Lot 1

The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.

Renewal: SCTS only option to extend for up to a further 36 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518374 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2024 |
| Submission deadline | 6 Sep 2024 |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | Not specified |
| Recurrence | We would expect to go out to tender again in Summer/Autumn of 2030. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,040 |
| Lots value | £62,040 |
| Awards value | Not specified |
| Contracts value | £124,080 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH COURTS AND TRIBUNALS SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH11 3XD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Sighthill/Gorgie |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASSESSMENT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79132000 - Certification services
- 79400000 - Business and management consultancy and related services
- 79414000 - Human resources management consultancy services
- 79419000 - Evaluation consultancy services

## Release History

- 14 Nov 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518374
- 7 Aug 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511513

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511513
  Customer Service Excellence (CSE) Accreditation - The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518374
  Customer Service Excellence (CSE) Accreditation - The SCTS has a requirement for a supplier (that is licenced by the Cabinet Office to provide certification for the Customer Service Excellence (CSE) Scheme) to undertake CSE accreditation of SCTS.

## Notice URLs

- http://
- http://www.scotcourtstribunals.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000773944
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000773944. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000773944.json.