--- title: "Alarm Monitoring and out of Hours Repairs Call Receiving Service" ocid: "ocds-r6ebe6-0000774370" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000774370" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000774370.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000774370.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED" published: "2024-08-08" --- # Alarm Monitoring and out of Hours Repairs Call Receiving Service Buyer: ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-r6ebe6-0000774370 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000774370) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000774370.json) ## Summary Argyll Community Housing Association Limited is currently in the tender stage for the provision of an Alarm Monitoring and Out of Hours Repairs Call Receiving Service, classified under "Housing and community amenities." The procurement process is being managed via an open procedure and covers services in the remote area of Argyll and Bute, Scotland. Key milestones include a tender submission deadline on 16th August 2024 by 15:00 and the contract commencement set for 2nd September 2024. The procurement stage includes the tender opening on 19th August 2024, with the evaluation and notification periods closing by 30th August 2024. This tender holds significant potential for business growth, particularly for companies specialising in community alarm, telecare monitoring, and emergency repair call response services. Businesses that are well-suited to bid for this contract are those with robust experience in providing 24/7 service coverage and capability in handling remote monitoring tasks. Additionally, companies with technical expertise in deploying and managing lone working apps such as Peoplesafe will find this opportunity advantageous. The contract is divided into two lots, each allowing for a 24-month extension, providing long-term service opportunities for successful bidders. ## Notice LOT1 The provision of a 24 hour community alarm/telecare monitoring service across our supported housing developments 365/6 days a year. We have also introduced a lone working app Peoplesafe for any staff member that may work alone, and require this to be monitored along with the sheltered residents during core hours of 7am to 7pm Monday to Sunday. ### Lot Information The provision of a 24 hour community alarm or telecare monitoring service LOT1 The provision of a 24 hour community alarm/telecare monitoring service across our supported housing developments 365/6 days a year. We have also introduced a lone working app Peoplesafe for any staff member that may work alone, and require this to be monitored along with the sheltered residents during core hours of 7am to 7pm Monday to Sunday. Renewal: 24 months extension The provision of an out of hours emergency repairs call response service LOT2 The provision of an out of hours' emergency repairs call response service and at client request, twenty four hours response services as required. Renewal: 24 month extension ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511635 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Aug 2024 | | Submission deadline | 16 Aug 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Sep 2024 - 31 Aug 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED | | Locality | OBAN | | Post town | Paisley | | Postcode | PA34 4RY | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Argyll and Bute | | Electoral ward | Oban South and the Isles | | Westminster constituency | Argyll, Bute and South Lochaber | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre - 79711000 - Alarm-monitoring services ## Release History - 8 Aug 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511635 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511635&idx=3 8th August 2024 - ACHA LOT 2 2023 OOH's call volume - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511635&idx=4 8th August 2024 - ACHA LOT 2 OOH's volume by area - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511635&idx=5 8th August 2024 - OOR's contract pricing Documents Aug 24 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511635&idx=1 8th August 2024 - Alarm monitoring and repairs telecare procurement Aug 24 - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG511635&idx=2 8th August 2024 - ACHA LOT 1 2023 call details - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG511635 Alarm Monitoring and out of Hours Repairs Call Receiving Service - LOT1 The provision of a 24 hour community alarm/telecare monitoring service across our supported housing developments 365/6 days a year. We have also introduced a lone working app Peoplesafe for any staff member that may work alone, and require this to be monitored along with the sheltered residents during core hours of 7am to 7pm Monday to Sunday. ## Notice URLs - http://www.acha.co.uk - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 - http://www.scotcourts.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000774370 - https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=774370 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=774370 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000774370. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000774370.json.