--- title: "Provision of Independent Advice and Development Support to customers in South Lanarkshire" ocid: "ocds-r6ebe6-0000775194" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000775194" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000775194.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000775194.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "SOUTH LANARKSHIRE COUNCIL" published: "2025-03-12" --- # Provision of Independent Advice and Development Support to customers in South Lanarkshire Buyer: SOUTH LANARKSHIRE COUNCIL Current stage: Award OCID: ocds-r6ebe6-0000775194 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000775194) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000775194.json) ## Summary South Lanarkshire Council has completed the procurement process for the provision of independent advice and development support to customers in South Lanarkshire. The contract, awarded on 27th November 2024 and active as of now, falls under the industry category of housing and community amenities and aims to advance customer participation through various support methods including in-person meetings, online consultations, phone calls, emails, paperwork sharing, presentations, and training. The procurement was conducted as an open procedure, and the final contract value was £256,639.00 GBP. Located in Hamilton, UKM95, this project encapsulates ongoing collaboration between the Council and tenant representatives to ensure clear tasks, responsibilities, and outcomes as part of a mutually developed workplan. This tender presents substantial business growth opportunities for service providers particularly within the advisory, training, and community engagement sectors, focusing on housing and community amenities. Businesses adept in offering comprehensive support and development services, especially small to medium enterprises (SMEs), stand to benefit significantly by participating. Special emphasis is given to service quality, implementation plans, staff resources, performance monitoring, community benefits, and sustainable practices. The awarding of this contract to Tenants Information Service highlights an advantageous environment for organisations that can provide reliable, impartial advice and development support, ensuring enhanced community engagement and customer satisfaction in South Lanarkshire. ## Notice South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. ### Lot Information Lot 1 Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST).. Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability Renewal: The contract has an optional 12 month extension subject to satisfactory performance, financial standing and available funding. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525785 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Mar 2025 | | Submission deadline | 21 Oct 2024 | | Future notice date | Not specified | | Award date | 27 Nov 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £243,000 | | Lots value | £243,000 | | Awards value | Not specified | | Contracts value | £256,639 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Not specified | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH LANARKSHIRE COUNCIL | | Locality | HAMILTON | | Post town | Motherwell | | Postcode | ML3 0AA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Hamilton North and East | | Westminster constituency | Hamilton and Clyde Valley | | Delivery location | TLM95 South Lanarkshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TENANTS INFORMATION SERVICE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 12 Mar 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525785 - 18 Sep 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514531 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514531 Provision of Independent Advice and Development Support to customers in South Lanarkshire - South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525785 Provision of Independent Advice and Development Support to customers in South Lanarkshire - South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. ## Notice URLs - http:// - http://www.scotscourts.gov.uk - http://www.southlanarkshire.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000775194 - https://www.publictendersscotland.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000775194. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000775194.json.