---
title: "WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness"
ocid: "ocds-r6ebe6-0000776603"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000776603"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000776603.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000776603.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2025-05-30"
---

# WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000776603

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## Summary

Glasgow City Council has successfully completed the procurement for the "WAYfinder - Outreach Services for People at Risk of, Experiencing, or Having Experienced Homelessness" project. This initiative aims to support individuals in achieving sustainable housing solutions across the region of Glasgow, UKM82. This procurement process, under the Light Touch Regime Schedule 3 to the Public (Contracts) Scotland Regulations 2015, reached the award stage in May 2025 and involves a significant investment of up to £73.8 million over a four-year period, with the potential for a two-year extension. The procurement was carried out through an open procedure, allowing a wide range of suppliers to bid, with awards focusing on the Most Economically Advantageous Tender (MEAT) criteria, combining technical quality and cost efficiency at a 60-40 weightage split. The project's deadline for tender submissions was 26th November 2024, ensuring a comprehensive evaluation phase before contract awards were formalised by the end of April 2025.

This tender presents substantial opportunities for businesses, especially those with demonstrated capabilities in delivering social care and outreach services. Companies with expertise in housing support, particularly those adopting Trauma and Psychologically Informed Environment (PIE) approaches, will find this contract an excellent opportunity for growth. Smaller enterprises (SMEs) are encouraged to participate, with avenues available in Lot 6 for approved providers to bid for additional funding opportunities. With contracts distributed across several lots focusing on different geographical areas within Glasgow, there is potential for diverse and specialised service providers to contribute to meeting varied community needs, enhancing social impact, and expanding their business reach in the public sector.

## Notice

WAYfinder's fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service's main aim should be understanding the person they are supporting, and to do so should simply ask 'Who Are You (WAY)?' The General WAYfinder Provision will: - Employ the principal of the 'sticky' support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015. The contract length will be 4 years with an option to extend for a further 2 years. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5.

### Lot Information

WAYfinder North East

The Council invited bids for WAYfinder North East (Lot 2) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North East, including people who are supported in the North East Locality by: - The Community Homeless Service, - The Asylum and Refugee Service. Forecast: 664 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.

WAYfinder South

The Council invited bids for WAYfinder South (Lot 4) - Which includes: WAYfinder general provision and WAYfinder locality based service in the South, including people who are supported in the South Locality by: - The Community Homeless Service, - The Asylum and Refugee Service. Forecast: 738 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.

WAYfinder Approved Providers

In Lot 6, bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. Business will be awarded through mini-competition which will be open to all suppliers and evaluated on the basis of 60 % quality and 40 % price. Where the value is under the threshold of 663,540 GBP Direct Award will be considered. There is no ranking on this Lot. To gain a place on this Lot bidders must pass all aspects of exclusion and selection criteria and submit a Sustainability Statement. Bidders who are subsequently appointed to this Lot 6 shall, during the lifetime of the contract, inform the Council immediately of any material changes to the information provided in their submission in relation to exclusion and selection criteria including economic and financial standing. The Council may reopen lot 6 to new bidders after year 3.. Call off from this Lot will be guided by the following factors: - Specific requirements of the services and the ability of suppliers to meet these - Specific needs of service users and the ability of suppliers to meet these - Price/ best value. - Registration requirements - expected to be Housing Support delivery in Glasgow City - Urgency of the requirement and implementation timescales.

WAYfinder North West

The Council invited bids for WAYfinder North West (Lot 3) - Which includes: WAYfinder general provision and WAYfinder locality based service in the North West, including people who are supported in the North West Locality by: - The Community Homeless Service, - The Asylum and Refugee Service. Forecast: 492 live households on caseload To achieve the full contract value, 95% of the forecast should be delivered. Where less than 95% is delivered the invoice will be adjusted accordingly.

WAYfinder Housing First - NE, NW and South

Lot 5 is tied to lots 2, 3 and 4. The service will offer different levels of support aligned to the principals of Housing First, which will be able to flex up and flex down as a person's needs change. There will be a seamless transition for people between the different elements of WAYfinder support. Should a person move into the Housing First service from a locality service the existing support team should follow the person. However, if the originating locality service and the Housing First tenancy are in different localities, consideration must be made whether the existing team should remain in place or if support should be transferred to the new Housing First locality. At the forefront of this decision will be the person receiving the support.. This Lot will be Cost and Volume Anticipated level of support is to 210 households city wide Indicative households per locality - 73 NE, 55 NW, 82 South

WAYfinder Central Services

The Council invited bids for the provision of a city centre hub, Street Outreach (citywide), and out of hours provision (citywide). - City Centre housing advice hub, open 365 days. Minimum operational hours 0900-1700 - Out of hours support provision in partnership with Glasgow and Partners Emergency Social Work Service, (Monday - Thursday 1645-2200, Fri 1555-2200, Sat & Sun 0900-2200) - Street Outreach team - Provision of a mobile response service as required across Glasgow city.. Anticipated 100 hours per week in direct support to people referred through out of hours and other HSCP first points of access Hub - Anticipated 120 new presentations per week. Street Outreach team - Anticipated 33 new interactions per week

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531504 |
| Notice type | OJEU - F21 - Social And other Specific Services (Public Contracts) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2025 |
| Submission deadline | 26 Nov 2024 |
| Future notice date | 10 Oct 2024 |
| Award date | 30 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,800,000 |
| Lots value | £73,800,000 |
| Awards value | Not specified |
| Contracts value | £70,443,246 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 13 |
| Supplier names | ACTION FOR CHILDREN; ASPIRE HOUSING & PERSONAL DEVELOPMENT SERVICES; BLUE TRIANGLE (GLASGOW) HOUSING ASSOCIATION; CARR GOMM; CROSSREACH; INCLUDEM; RIGHT THERE; SALVATION ARMY TRUSTEE COMPANY(THE; SCOTTISH ACTION FOR MENTAL HEALTH; SIMON COMMUNITY SCOTLAND; THE MUNGO FOUNDATION; TURNING POINT SCOTLAND; WHEATLEY CARE |

## CPV Codes

### Divisions

- 70 - Real estate services
- 85 - Health and social work services

### Codes

- 70333000 - Housing services
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85310000 - Social work services
- 85311000 - Social work services with accommodation

## Release History

- 30 May 2025 at 00:00 - Award - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531504
- 10 Oct 2024 at 00:00 - Tender - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515923
- 30 Aug 2024 at 00:00 - Planning - OJEU - F21 - Social And other Specific Services (Public Contracts) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG513237

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG513237&idx=2
  24th September 2024 - Q&A Notes
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG513237&idx=1
  24th September 2024 - All presentation slides from the WAYfinder Provider Event
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG513237
  WAYfinder - outreach services for people at risk of, experiencing or have experienced homelessness - This is Notice of the Council's intent to issue a tender for the delivery of Homeless Outreach Services. This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service's main aim should be understanding the person they are supporting, and to do so should simply ask 'Who Are You (WAY)?' The service's overarching aim is to help people who are at risk of homelessness or who are homeless or who have experienced homelessness find their way to settled, sustainable and secure housing. The General WAYfinder Provision will: - Employ the principal of the 'sticky' support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community The contract length will be 4 years with an option to extend for a further 2 years. The total estimated value (including extensions) is 66 Million Pounds. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume and Lot 6 will be an unranked framework.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515923
  WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness - WAYfinder's fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service's main aim should be understanding the person they are supporting, and to do so should simply ask 'Who Are You (WAY)?' The General WAYfinder Provision will: - Employ the principal of the 'sticky' support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015. The contract length will be 4 years with an option to extend for a further 2 years. The total estimated value (including extensions) is 73.8 Million Pounds. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders are invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5. Outwith Lot 5, Bidders can bid for any number/combination of lots but can only be awarded one of Lots 1-4. The Council reserves the right to amalgamate lots or to award more than one lot to one Provider to avoid any lots being unfilled.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY531504
  WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness - WAYfinder's fundamental aim is to support people who are at risk of homelessness, or who are homeless, or who have experienced homelessness - to achieve settled, sustainable and secure housing. WAYfinder will support people face to face, on the street, in their accommodation or their community This Service has been designed as part of 'All in For Glasgow'. The 'All in For Glasgow' design team is made up of people with experience of homelessness, third and independent sector service providers, and Glasgow City Health and Social Care Partnership. The WAYfinder name was suggested following an 'All in for Glasgow' event. A participant with lived experience observed that a support service's main aim should be understanding the person they are supporting, and to do so should simply ask 'Who Are You (WAY)?' The General WAYfinder Provision will: - Employ the principal of the 'sticky' support team. This team of named workers will support people through their entire homeless journey - Help to join up the commissioned, community and statutory service interactions, to deliver a whole-system response - Adopt a Trauma & Psychologically Informed Environment (PIE) approach to support - Embody the no wrong door approach and people will be able to access the service at any stage of their homeless journey - Support people face to face, on the street, in their accommodation or their community This contract is being tendered under the Light Touch Regime Schedule 3 to the Public (Contract) Scotland Regulations 2015. The contract length will be 4 years with an option to extend for a further 2 years. The service will have 6 lots, lots 1-4 will be single supplier awarded block contracts. Lot 5 will be cost and volume. In Lot 6 bidders were invited to join a Lot of approved WAYfinder suppliers. This lot will be used for any additional funding or new requirements that cannot be met through a modification of Lots 1-5.

## Notice URLs

- http://
- http://www.RightThere.org
- http://www.actionforchildren.org.uk
- http://www.aspireinc.co.uk
- http://www.carrgomm.org
- http://www.crossreach.org.uk
- http://www.glasgow.gov.uk
- http://www.includem.org
- http://www.legislation.gov.uk/uksi/2015/102/pdfs/uksi_20150102_en.pdf
- http://www.salvationarmy.org.uk
- http://www.samh.org.uk
- http://www.simonscotland.org
- http://www.themungofoundation.org.uk
- http://www.turningpointscotland.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000776603
- https://bluetriangle.org.uk/
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
- https://www.scotcourts.gov.uk/the-courts/court-locations/glasgow-sheriff-court-and-justice-of-the-peace-court
- https://www.wheatley-care.com/

## Provenance

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