---
title: "Remote Desktop Support"
ocid: "ocds-r6ebe6-0000776991"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000776991"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000776991.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000776991.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CROWN OFFICE AND PROCURATOR FISCAL SERVICE"
published: "2024-09-03"
---

# Remote Desktop Support

Buyer: CROWN OFFICE AND PROCURATOR FISCAL SERVICE  
Current stage: Award  
OCID: ocds-r6ebe6-0000776991

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000776991.json)

## Summary

The Crown Office and Procurator Fiscal Service (COPFS) has completed the procurement process for providing Remote Desktop Support services across its offices, including the Highlands and Islands. The procurement, conducted through an open procedure, aimed to secure services for on-site support of desktop hardware and software. The award was officially signed on 30th August 2024. The industry category for this procurement is Social Protection, with the delivery predominantly located in the UKM region. The procurement method used was open, ensuring transparency and fair competition, with key dates including the final signing of the contract on 30th August 2024.

This tender presents significant opportunities for businesses specializing in IT support services, particularly those experienced with desktop hardware and software maintenance. The required services include fixing hardware faults, managing small hardware moves, re-imaging devices, and handling hardware upgrades. This contract is well-suited for SMEs with the capacity to provide consistent, cost-effective, and high-quality service delivery. The awarded supplier, NVT Group Ltd, exemplifies the type of business poised to benefit from such contracts, illustrating a viable pathway for similar firms aiming to expand their footprint in providing essential IT services to governmental bodies.

## Notice

COPFS requires a supplier to provide on-site support of the COPFS desktop environment. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

### Lot Information

Lot 1

COPFS requires the desktop service to include an onsite resource for the duration of the contract. These services will be carried out by an on-site engineer, integrated into the COPFS Service Desk Team. They will provide an immediate response to any desktop related service calls. The engineering resource needs to be available to travel to any COPFS office during their duties, which may include the Highlands and Islands. COPFS will not provide transport. The supplier will need to be able to deliver consistent levels of service for the deliverables assigned to them on a cost effective and best value basis.

Options: Option to extend for up to 12 month. Award includes a 10% annual contingency.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513429 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Aug 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN OFFICE AND PROCURATOR FISCAL SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1LA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NVT GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Sep 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513429

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP513429
  Remote Desktop Support - COPFS requires a supplier to provide on-site support of the COPFS desktop environment. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

## Notice URLs

- http://
- http://www.copfs.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000776991

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000776991. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000776991.json.