---
title: "Consultancy for Recalibration of Resources and Service Delivery of Cleaning Services - University of Aberdeen"
ocid: "ocds-r6ebe6-0000777155"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000777155"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000777155.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000777155.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "UNIVERSITY OF ABERDEEN"
published: "2024-09-13"
---

# Consultancy for Recalibration of Resources and Service Delivery of Cleaning Services - University of Aberdeen

Buyer: UNIVERSITY OF ABERDEEN  
Current stage: Planning  
OCID: ocds-r6ebe6-0000777155

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## Summary

The University of Aberdeen is currently in the planning stage of its procurement process for a consultancy project aimed at recalibrating the resources and service delivery of its centrally provided cleaning services. Located in Aberdeen, UK (Region UKM50), and falling under the education sector, this procurement is focused on engaging a third-party external consultant to improve operational efficiency and effectiveness. Key documents for this tender include a planned procurement notice dated 13th September 2024. The procurement method involves market engagement to shape requirements and indicate the likely required budget, with interested parties encouraged to respond by 18th September 2024 to provide indicative timelines and costs.

This tender represents a significant opportunity for consultancy firms specialising in operational and logistical efficiency, particularly those with experience in the cleaning services sector and familiarity with BICs industry standards. Businesses well-equipped to compete include those offering granular analysis, space utilisation, and service level optimisation. By participating, companies can gain valuable exposure and establish or strengthen their relationship with a key educational institution, potentially leading to further opportunities. The contract will facilitate growth for those capable of delivering innovative and sustainable solutions to streamline the University of Aberdeen's cleaning services amidst recent resource constraints and operational challenges.

## Notice

We require an operational review of how the centrally provided cleaning services are delivered, in the context of recalibrating the service to better fit the remaining resources available and to redefine and readjust cleaning frequencies delivered across the estate to increase consistency, efficiency and operational effectiveness. The review will therefore necessitate engaging a third party external consultant to undertake a granular analysis utilising BICs industry standards and principles to rewrite and modify the service. This should include - an assessment of whether the existing resources (in terms of operational delivery, supervision and management) are sufficient in terms of capacity to support delivery of the revised services on an ongoing basis, including identifying resilience, single points of failure and pressure points, and whether any changes to practice, procedures and resources are required to support the recalibrated service; and - a review and rewrite of the Service Level Statement and cleaning service schedules/rotas across the institution, including cleaning frequencies and the distribution and size of cleaning areas etc, to fit the overall cleaning hours and resourcing available. This will require analysing space data, space utilisation, footfall, and space types/categories; - make recommendations on any other changes necessary to ensure that an efficient and effective service can continue to be provided to the University (eg equipment, resourcing etc) We are seeking responses from those who may be interested in providing this service in order to gather more information around likely market appetite for conducting the package of work as well as the likely timescales and indicative costs likely to be involved.

### Lot Information

Lot 1

Market engagement to shape requirements and indicate likely required budget. BACKGROUND The system in its existing structure and service format has developed organically and reactively over a long period of time and has suffered periods of 'boom and bust', with several cutbacks to services taking place during the past 10-15 years. Service reviews were carried out in 2004, again in 2007 and in 2017. As a result of the Covid pandemic, the focus, perception and profile of the in-house service increased considerably amongst the University community and the enhanced level of services delivered was highly valued. CONTEXT Considerable change has been undertaken over the period since 2004 in terms of Service delivery - frequencies, timing, methodology, resourcing and service flexibility End user expectations Fluctuations in resourcing levels, impacting on end user expectation Estate size, location and distribution, including use of space eg normalisation of hybrid working, as a result of the pandemic Legislative and compliance requirements There has been a recent reduction in the operational workforce of 22%, as well as the removal of a key management post within the cleaning team, resulting in reduced operational resilience and a huge gap in operational, technical and service delivery knowledge and capability. The human resourcing of the operation has been stretched and despite service reductions to compensate, there is now inevitable disparity and inconsistency in service delivery with variances in resourcing across the whole estate. This manifests itself through irregular distribution of cleaning resources (more staff in some areas, less staff in others), poor service delivery, and lack of flexibility and capacity to support non-core service levels, such as additional support for events, especially when these take place outwith core hours. We would appreciate any responses from interested parties which are able to give indicative project delivery timelines and potential costs to be received by 18th September 2024. For any questions, please use the question and answer facility within PCS.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514214 |
| Notice type | PCS Notice - Website Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2024 |
| Submission deadline | Not specified |
| Future notice date | 4 Nov 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF ABERDEEN |
| Locality | ABERDEEN |
| Post town | Aberdeen |
| Postcode | AB24 3FX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM5 North Eastern Scotland |
| ITL 3 | TLM50 Aberdeen City and Aberdeenshire |
| Local authority | Aberdeen City |
| Electoral ward | Tillydrone/Seaton/Old Aberdeen |
| Westminster constituency | Aberdeen North |
| Delivery location | TLM50 Aberdeen City and Aberdeenshire |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 71315200 - Building consultancy services
- 71315210 - Building services consultancy services
- 71317210 - Health and safety consultancy services
- 79400000 - Business and management consultancy and related services
- 79414000 - Human resources management consultancy services

## Release History

- 13 Sep 2024 at 00:00 - Planning - PCS Notice - Website Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514214

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP514214
  Consultancy for Recalibration of Resources and Service Delivery of Cleaning Services - University of Aberdeen - We require an operational review of how the centrally provided cleaning services are delivered, in the context of recalibrating the service to better fit the remaining resources available and to redefine and readjust cleaning frequencies delivered across the estate to increase consistency, efficiency and operational effectiveness. The review will therefore necessitate engaging a third party external consultant to undertake a granular analysis utilising BICs industry standards and principles to rewrite and modify the service. This should include - an assessment of whether the existing resources (in terms of operational delivery, supervision and management) are sufficient in terms of capacity to support delivery of the revised services on an ongoing basis, including identifying resilience, single points of failure and pressure points, and whether any changes to practice, procedures and resources are required to support the recalibrated service; and - a review and rewrite of the Service Level Statement and cleaning service schedules/rotas across the institution, including cleaning frequencies and the distribution and size of cleaning areas etc, to fit the overall cleaning hours and resourcing available. This will require analysing space data, space utilisation, footfall, and space types/categories; - make recommendations on any other changes necessary to ensure that an efficient and effective service can continue to be provided to the University (eg equipment, resourcing etc) We are seeking responses from those who may be interested in providing this service in order to gather more information around likely market appetite for conducting the package of work as well as the likely timescales and indicative costs likely to be involved.

## Notice URLs

- http://
- http://www.abdn.ac.uk/procurement
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000777155
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=777155

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000777155. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000777155.json.