---
title: "Time Limited Housing Support Framework Agreement - 2024 - HC"
ocid: "ocds-r6ebe6-0000778638"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000778638"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000778638.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000778638.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE HIGHLAND COUNCIL"
published: "2025-06-06"
---

# Time Limited Housing Support Framework Agreement - 2024 - HC

Buyer: THE HIGHLAND COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000778638

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## Summary

The Highland Council, situated in Inverness, initially issued a tender on 1st October 2024 for a Time Limited Housing Support Framework Agreement. The aim was to contract experienced suppliers to provide housing support services throughout the Highland Council Area. The procurement involved divisions into different lots, specifically Lot 1 and Lot 2, focusing on geographical areas within the region. The open procedure method was used for procurement, inviting electronic submissions with a tender period ending on 13th November 2024. The initial term for the framework is 24 months, with possible extensions of an additional 24 months. The process reached the award stage as of 6th June 2025, where Lot 1 was awarded to multiple suppliers, including New Start Highland and the Salvation Army Trustee Company, among others.

Businesses involved in social care and housing support services have significant growth opportunities within this framework. Those with expertise in regional housing projects and the capability to deliver flexible, high-quality housing support on an 'as and when' required basis can particularly excel. Small and medium enterprises (SMEs) with a strong local presence and large organisations capable of managing complex regional operations were both successful in securing procurement contracts. The emphasis on quality and price in the evaluation criteria suggests that businesses that can demonstrate superior service offerings while remaining cost-effective are well-positioned to benefit from such public procurement opportunities.

## Notice

AWARDED - Lot 1 only. Lot 2 Not Awarded The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

### Lot Information

Lot 1 - Housing Support (Time Limited) [HS]

AWARDED - Lot 1 only. The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth ITT: excerpt/part details APPOINTMENT TO THE FRAMEWORK: e) All Contractors submitting a Most Economically Advantageous Compliant Tender (MEAT) shall enter the Framework for Lot 1 Sub-Lot(s) (where applicable) they have applied for. f) The Council shall Rank the Tenders submitted according to their scores in terms of the evaluation criteria, as set out in this tender document (ITT), 15. CALL-OFF - ORDERS (CALL-OFF CONTRACTS): g) Orders / referrals (Call-off Contracts) shall be awarded on an as and when required basis by placing of an order with the Contractor. h) The first-ranked Contractor shall be approached initially, and if unable to meet the requirement, the second-ranked Contractor shall be approached and so on. If the first ranked Contractor confirms they do not have capacity to undertake the work, or there are other relevant issues such as conflict of interest or the Contractor has removed themselves from the Framework, in which case the second ranked Contractor shall be awarded the call-off contract (order). If the second ranked Contractor cannot meet the need, by reason of issues detailed above, the third ranked Contractor should be approached and so on.. AWARDED - Lot 1 only. Lot 2 Not Awarded Please note the awarded suppliers are NOT apart of A "group of economic operators".

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]

The Highland Council intends to put in place a Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS]: Geographical Area (No sub-lots) - To provide services across the Highland Council Area.

Options: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

Renewal: The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532065 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2025 |
| Submission deadline | 13 Nov 2024 |
| Future notice date | Not specified |
| Award date | 4 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,075,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,113,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE HIGHLAND COUNCIL |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5NX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CROSSREACH (THE OPERATING NAME FOR THE CHURCH OF SCOTLAND SOCIAL CARE COUNCIL; NEW START HIGHLAND; SALVATION ARMY TRUSTEE COMPANY(THE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 6 Jun 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532065
- 1 Oct 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515250

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515250
  Time Limited Housing Support Framework Agreement - 2024 - HC - The Highland Council intends to put in place a Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532065
  Time Limited Housing Support Framework Agreement - 2024 - HC - AWARDED - Lot 1 only. Lot 2 Not Awarded The Highland Council has awarded the Framework Agreement (hereinafter may be referred to as "Framework or FW") with a number of suitably competent, qualified and experienced Contractors to provide Time Limited Housing Support Services for various service users/requirements for the Highland Council Area, on an 'as and when' required basis. The Council shall give no guarantee of the volume of work or orders, if any, to be undertaken in relation to the Framework. The Framework shall be divided into lots by type of service required and sub-lots by geographical area, where applicable, as follows: Lot 1 - Housing Support (Time Limited) [HS], Sub-Lots: Geographical Area: Sub-Lot A Caithness & Sutherland Sub-Lot B Wester Ross, Skye, Kyle of Lochalsh Sub-Lot C Lochaber Sub-Lot D Inner Moray Firth Lot 2 - Youth Independent Living Housing Support (Time Limited) [YILHS], Geographical Area: (No sub-lots) To provide services across the Highland Council Area. The Framework shall be for a 24 month period, with the option of multiple extensions to be extended by up to 24 months, subject to each lot / sub-lot (where applicable) requirements i.e., each lot / sub lot may be extended independently of each other (each lot / sub lot evaluated and awarded independently), and by mutual agreement.

## Notice URLs

- http://
- http://www.crossreach.org.uk
- http://www.highland.gov.uk
- http://www.newstarthighland.org
- http://www.publiccontractsscotland.gov.uk
- http://www.salvationarmy.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000778638
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
- https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000778638. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000778638.json.