---
title: "Volunteering Management System for Healthcare Improvement Scotland"
ocid: "ocds-r6ebe6-0000779238"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000779238"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000779238.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000779238.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "HEALTHCARE IMPROVEMENT SCOTLAND"
published: "2025-03-14"
---

# Volunteering Management System for Healthcare Improvement Scotland

Buyer: HEALTHCARE IMPROVEMENT SCOTLAND  
Current stage: Award  
OCID: ocds-r6ebe6-0000779238

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## Summary

Healthcare Improvement Scotland (HIS) is leading the procurement of a new Volunteering Management System (VMS) as part of its transformation programme aimed at enhancing the management of volunteering across NHS Scotland. This procurement falls under the 'Health' industry category and includes a scope of services such as configuration, licensing, consultancy, and ongoing support of the VMS service. The process has progressed to the award stage, with the contract having been signed on 7th March 2025. The system will be utilized across all NHS Health Boards and Special Boards across Scotland, with TeamKinetic selected as the supplier. The open procedure was employed for this procurement, ensuring compliance with the General Procurement Agreement (GPA), and the initiative is grounded in Directive 2014/24/EU, focusing on goods procurement.

This tender presents substantial opportunities for businesses specialising in software development, particularly those with expertise in volunteer management systems and healthcare IT solutions. With an allocated budget of £240,000, HIS seeks vendors capable of providing technical support and ensuring seamless migration to the new system. SMEs, including those non-EU based, have shown significant interest, indicating a competitive landscape benefiting businesses with robust support and implementation capabilities. Companies adept at delivering high-quality, scalable solutions compatible with NHS Scotland's broad network will find this contract advantageous, offering a stable and lucrative partnership with a prominent healthcare organization.

## Notice

As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.

### Lot Information

Lot 1

2.3 Scope of Service Configuration, licensing and ongoing support of a VMS service for the duration of the contract. Consultancy services to help set up the new service and transition our operation to the new VMS. The service must be capable of supporting a user base as indicated below: 3 x National Reporter - access to national reports and customisable reporting but only of national data. There is no access to individual volunteer records. 22 x Board Superuser - one for each NHS board. Read-only access to board-wide information (includes local audit trails). Used to provide Board-wide reports and resetting passwords for Board users. Can also be used in situations where a Volunteer Manager is unavailable and access to information is necessary, e.g. emergency situation where an emergency contact must be contacted. 150 x Volunteer Manager - Voluntary Services Managers and other staff within NHS boards who manage volunteers. Only able to enter, access and modify data from their own NHS board. 25 x Volunteer Administrator - Data entry and amendment role. Only able to enter, access and modify data relating to their own NHS board. 25 x Reporter - Access to reporting functions only - only able to access information from their own NHS board. No volunteer data visible and only general reports are available. 6000 x Volunteers - able to update their own record, book training, update activity, provide feedback. No visibility of other volunteer records. The solution will be procured by one legal entity (Healthcare Improvement Scotland) but used by staff and volunteers across NHS Scotland which is a collection of NHS boards that are themselves legal entities.

Renewal: One (1) twelve (12) month optional extension is available on this agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526069 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2025 |
| Submission deadline | 2 Dec 2024 |
| Future notice date | Not specified |
| Award date | 7 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £382,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £240,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTHCARE IMPROVEMENT SCOTLAND |
| Additional buyers | DUMFRIES AND GALLOWAY HEALTH BOARD; LOTHIAN HEALTH BOARD; NHS 24; NHS AYRSHIRE & ARRAN; NHS BORDERS; NHS EDUCATION FOR SCOTLAND; NHS FIFE; NHS FORTH VALLEY; NHS GOLDEN JUBILEE; NHS GRAMPIAN; NHS GREATER GLASGOW AND CLYDE; NHS HIGHLAND; NHS LANARKSHIRE; NHS ORKNEY; NHS SHETLAND; NHS TAYSIDE; NHS WESTERN ISLES; PUBLIC HEALTH SCOTLAND; SCOTTISH AMBULANCE SERVICE; THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS); THE STATE HOSPITALS BOARD FOR SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TEAMKINETIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 72222300 - Information technology services

## Release History

- 14 Mar 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526069
- 31 Oct 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT517279

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT517279
  Volunteering Management System for Healthcare Improvement Scotland - As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR526069
  Volunteering Management System for Healthcare Improvement Scotland - As part of its transformation programme, Healthcare Improvement Scotland (HIS) is seeking to procure a new Volunteer Management System (VMS) and associated configuration and migration support, plus maintenance and ongoing technical support. The VMS will form the core automation support for the full volunteering lifecycle and will be implemented as the national solution for managing volunteering across NHS Scotland.

## Notice URLs

- http://
- http://healthcareimprovementscotland.org
- http://www.nes.scot.nhs.uk
- http://www.nhshighland.scot.nhs.uk
- http://www.nhslanarkshire.org.uk
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000779238
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000779238. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000779238.json.