---
title: "NAC/STA/5238 Provision of Telephony Infrastructure and Services"
ocid: "ocds-r6ebe6-0000779730"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000779730"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000779730.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000779730.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2024-10-07"
---

# NAC/STA/5238 Provision of Telephony Infrastructure and Services

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000779730

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## Summary

North Ayrshire Council has awarded a contract titled "NAC/STA/5238 Provision of Telephony Infrastructure and Services," falling under the General Public Services industry category. The contract encompasses ongoing upgrades and support for the council's corporate phone system and continual SIP trunk connectivity. This procurement process was listed under the 'Award' stage and was finalised on 4th October 2024. It involves a limited procurement method, meaning there was no prior publication of a call for competition due to the technical complexities of replacing the existing system. The total contract value is £327,180 and will be serviced primarily across North Ayrshire.

This tender creates significant opportunities for businesses in the telephony and IT infrastructure sectors, especially those capable of managing and maintaining complex corporate phone systems. Unlike an open tender, this contract was awarded directly to the incumbent, Insight Direct (UK) Ltd, due to their existing familiarity and technical expertise with North Ayrshire Council's current system. Large-scale firms specialising in telephony infrastructure and with experience in public sector contracts would find similar opportunities appealing, enabling them to leverage their technical know-how and existing solutions for business growth and market presence.

## Notice

Ongoing upgrades and support of the North Ayrshire Council corporate phone system and the continuation of SIP trunk connectivity.

### Lot Information

Lot 1

North Ayrshire Council require to Direct Award an interim contract to ensure that the existing requirements for the support of the corporate phone system and SIP trunk connectivity are maintained whilst the new telephony strategy is completed.

### Procurement Information

North Ayrshire Council (NAC) are in the process of finalising their Telephony Strategy before going out to tender for a new system. In the interim NAC require the existing system to be maintained by the incumbent. NAC have invested heavily in their current solution and it would be complex and resource intensive to unpick the connectivity, and as a result leading to disproportionate technical difficulties.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515599 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £327,180 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 7 Oct 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515599

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT515599
  NAC/STA/5238 Provision of Telephony Infrastructure and Services - Ongoing upgrades and support of the North Ayrshire Council corporate phone system and the continuation of SIP trunk connectivity.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000779730
- https://www.scotcourts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000779730. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000779730.json.