---
title: "NHS24 Clinical Reasoning Engine"
ocid: "ocds-r6ebe6-0000780828"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000780828"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000780828.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000780828.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NHS 24"
published: "2025-03-04"
---

# NHS24 Clinical Reasoning Engine

Buyer: NHS 24  
Current stage: Award  
OCID: ocds-r6ebe6-0000780828

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## Summary

NHS 24, based in Glasgow, UK, has completed the procurement for the provision of a Clinical Reasoning Engine (CRE) through a contract award to Elsevier B.V. The contract, valued at £4,500,000, covers the initial three-year term with an optional two-year extension, and officially commences from 17 October 2024. This procurement falls under the 'Health' industry category and the 'goods' procurement method, specifically utilising a limited procedure without prior publication of a call for competition due to technical reasons. The delivery of the services will be centered in Scotland.

This contract represents a significant opportunity for businesses specializing in healthcare technology and clinical decision support systems. Given the high-value nature and the need for integration with NHS 24's existing systems, large-scale suppliers with advanced technical capabilities and experience in healthcare solutions are well-suited to engage in such projects. The procurement process also suggests future competitive opportunities post the contract period, indicating potential for continued growth and partnership with NHS 24 for businesses involved in digital health solutions and clinical support tools.

## Notice

This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

### Lot Information

Lot 1

The Decision Support tool is a critical component of NHS 24 systems. It aids call handlers in providing safe, patient-centred care for services such as the Forensic Medical Examination (FME), Scottish Emergency Dental Service (SEDS), Mental Health Hub, and the 111 service. The entire 111 service is designed around a clinically safe decision support tool to guide callers to the right endpoint. The current tool, Arezzo, provided by Elsevier, manages clinical protocols and provides the ability to triage patients. During delivery of the replacement Contact Centre CRM, it was identified that the current tool is approaching end of life and becoming unsupported, with a replacement product (CRE) being offered. Having undergone considerable procurement and market research, CRE was confirmed as the only viable option to balance, risk,cost, technical feasibility, ease of implementation and critically, patient safety.. NHS24 intends to award a contract for the Provision of a Clinical Reasoning Engine under the terms of Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015.

Options: The contract has one optional two year extension period.

### Procurement Information

Please refer to section VI.3) additional information in this notice for more detail. NHS 24 intends to proceed with awarding a contract under the negotiated procedure without prior publication of a contract notice on grounds of: - Absence of competition for technical reasons, and; - Extreme urgency, and; - for additional deliveries by the original supplier which are intended either as a partial replacement of supplies or installations or as the extension of existing supplies or installations where a change of supplier would oblige the contracting authority to acquire supplies having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance. in accordance with Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015. It is NHS 24's intention to review how decision support is delivered in the future and to competitively procure a solution at the end of the advertised contract period. NHS 24 will observe a standstill period of 10 calendar days following the publication of this VEAT notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525135 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS 24 |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 4EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire |
| Local authority | West Dunbartonshire |
| Electoral ward | Clydebank Waterfront |
| Westminster constituency | West Dunbartonshire |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELSEVIER |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48180000 - Medical software package
- 72222300 - Information technology services

## Release History

- 4 Mar 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525135
- 28 Oct 2024 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516994

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT516994
  NHS24 Clinical Reasoning Engine - This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525135
  NHS24 Clinical Reasoning Engine - This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.

## Notice URLs

- http://
- http://www.nhs24.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000780828

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000780828. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000780828.json.