---
title: "Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113"
ocid: "ocds-r6ebe6-0000781457"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000781457"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000781457.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000781457.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "TRUST HOUSING ASSOCIATION LTD"
published: "2025-02-28"
---

# Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113

Buyer: TRUST HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-r6ebe6-0000781457

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## Summary

Trust Housing Association Ltd has awarded a contract titled "Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113". This procurement falls under the housing and community amenities industry category, with services to be delivered across Scotland. The procurement process adhered to the open procedure method, following the directives in the Procurement Reform (Scotland) Act 2016 and Procurement (Scotland) Regulations 2015. The contracting authority is Trust Housing Association Ltd, located in Edinburgh. The contract, awarded on 12 February 2025, has a value of GBP 436,551 and involves transitioning telecare services from analogue to digital, ensuring compliance with the TSA Code of Practice.

This tender creates significant opportunities for businesses specialising in telecare monitoring and repair services. It is particularly suitable for companies experienced with Alarm Receiving Centres and the implementation of digital telecare solutions. Small and medium enterprises (SMEs) like Bield Housing and Care, the awarded supplier, can benefit from this contract by expanding their service portfolio and demonstrating their capability in a competitive market. Companies looking to establish or grow their footprint in the telecare services industry throughout Scotland will find this tender an ideal opportunity.

## Notice

Trust wishes to engage a suitable Alarm Receiving Centre to provide telecare monitoring, as well as an Out of Hours Repair Call service, to sheltered housing developments throughout Scotland in compliance with the TSA Code of Practice. The Alarm Receiving Centre will be required to facilitate the switchover from analogue to digital equipment within the scope of the contract.

### Lot Information

Lot 1

This ITT is being carried out in accordance with the open procedures as set out in the directives in Procurement Reform (Scotland) Act 2016 and Procurement (Scotland) Regulations 2015.

Renewal: The contract is available for additional extension periods, initially for 2 years, then subsequently for 1 year each. Availability will be subject to satisfactory contract performance, the continued contract requirements, and subsequent offer and acceptance. The total maximum contract term available is 10 years (3+2+1+1+1+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524892 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2025 |
| Submission deadline | 6 Dec 2024 |
| Future notice date | Not specified |
| Award date | 12 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £436,551 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRUST HOUSING ASSOCIATION LTD |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH14 1RL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Fountainbridge/Craiglockhart |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIELD HOUSING AND CARE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 28 Feb 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524892
- 5 Nov 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517671

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=6
  28th November 2024 - Key Performance Indicators
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=15
  28th November 2024 - Key Performance Indicators v2
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=14
  11th November 2024 - Call Duration Data
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=13
  11th November 2024 - Call Volume Data
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=1
  5th November 2024 - Form of Tender & Freedom of Information
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=2
  5th November 2024 - Technical Quality Questionnaire
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=3
  5th November 2024 - Pricing Schedule
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=4
  5th November 2024 - SPD Example
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=5
  5th November 2024 - Specification of Requirements
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=7
  5th November 2024 - Supply Chain Code of Conduct
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=8
  5th November 2024 - Community Benefits Statement
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=9
  5th November 2024 - Trust Standard Terms & Conditions
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=10
  5th November 2024 - Data Protection Addendum
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=11
  5th November 2024 - Invitation to Tender
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517671&idx=12
  5th November 2024 - Supplementary Conditions of Contract
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517671
  Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113 - Trust wishes to engage a suitable Alarm Receiving Centre to provide telecare monitoring, as well as an Out of Hours Repair Call service, to sheltered housing developments throughout Scotland in compliance with the TSA Code of Practice. The Alarm Receiving Centre will be required to facilitate the switchover from analogue to digital equipment within the scope of the contract.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524892
  Telecare Monitoring and Out of Hours Call Service - Alarm Receiving Centre (ARC) - CE-23-113 - Trust wishes to engage a suitable Alarm Receiving Centre to provide telecare monitoring, as well as an Out of Hours Repair Call service, to sheltered housing developments throughout Scotland in compliance with the TSA Code of Practice. The Alarm Receiving Centre will be required to facilitate the switchover from analogue to digital equipment within the scope of the contract.

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk
- http://www.trustha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000781457

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000781457. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000781457.json.