--- title: "Contact Centre Solution 2025-29" ocid: "ocds-r6ebe6-0000782221" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782221" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000782221.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000782221.json" source: "Public Contracts Scotland" current_stage: "Award" buyer: "CAIRN HOUSING ASSOCIATION" published: "2025-03-06" --- # Contact Centre Solution 2025-29 Buyer: CAIRN HOUSING ASSOCIATION Current stage: Award OCID: ocds-r6ebe6-0000782221 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782221) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000782221.json) ## Summary Cairn Housing Association, based in Edinburgh, is seeking to procure a contact centre solution for the period 2025-2029. This open procedure forms part of their strategy to enhance service delivery within the housing and community amenities category. The tender, titled "Contact Centre Solution 2025-29", invites submissions electronically by 12:00 on 2 December 2024, with contract discussions commencing later that day. The contract is for an initial term of four years, with options for two one-year extensions. This procurement falls under the services category and is governed by the regulations outlined in the CELEX 32014L0024 directive. This tender presents significant growth opportunities for businesses specialising in contact centre solutions and support services. It is particularly pertinent for organisations experienced in handling large-scale customer service operations within the public housing sector. Companies that can demonstrate high quality in customer channels and competitive pricing are well-positioned for success. With electronic ordering, payment, and invoicing permitted, and a requirement for the provision of staff names and qualifications, this contract is ideal for businesses that have robust technical capabilities and a proven track record in delivering similar projects. ## Notice Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years. ### Lot Information Lot 1 As per appended Invitation to Tender Renewal: Term can be extended by up to an additional 24 months ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525381 | | Notice type | OJEU - F3 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Mar 2025 | | Submission deadline | 2 Dec 2024 | | Future notice date | Not specified | | Award date | 6 Mar 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAIRN HOUSING ASSOCIATION | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH7 4GH | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Leith Walk | | Westminster constituency | Edinburgh North and Leith | | Delivery location | TLM75 City of Edinburgh | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72250000 - System and support services ## Release History - 6 Mar 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525381 - 4 Nov 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517452 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=1 4th November 2024 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=6 4th November 2024 - Invitation to Tender - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=2 4th November 2024 - Tender Submission Spreadsheet - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=3 4th November 2024 - Freedom of Information Statement - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=4 4th November 2024 - Form of Tender / Declarations - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV517452&idx=5 4th November 2024 - Draft Data Sharing Agreement - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV517452 Contact Centre Solution 2025-29 - Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years. - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR525381 Contact Centre Solution 2025-29 - Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years. ## Notice URLs - http:// - http://www.cairnha.com - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000782221 - https://www.publiccontractsscotland.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782221. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000782221.json.