---
title: "CRM Salesforce Media Publisher"
ocid: "ocds-r6ebe6-0000782984"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782984"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000782984.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000782984.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "UNIVERSITY OF EDINBURGH"
published: "2024-11-25"
---

# CRM Salesforce Media Publisher

Buyer: UNIVERSITY OF EDINBURGH  
Current stage: Award  
OCID: ocds-r6ebe6-0000782984

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782984)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000782984.json)

## Summary

The University of Edinburgh has completed the procurement process for a Customer Relationship Management (CRM) system titled "CRM Salesforce Media Publisher". This project falls under the education industry category and is located in Edinburgh, UK. The initial implementation contract commences on 6th January 2025, with a three-month implementation phase followed by a six-month initial support period, concluding on 6th October 2025. The tender was awarded without prior publication of a call for competition due to the specific technical requirements met only by the supplier, Ribbonfish Ltd.

This tender represents significant opportunities for businesses specialising in CRM systems, particularly within the academic publishing sector. Companies with experience in delivering tailored CRM solutions for educational institutions could see potential partnerships and revenue growth through similar procurement opportunities. The uniqueness of the requirements and the specialised nature of the project highlight the demand for expert providers capable of meeting stringent technical conditions, underscoring the value of having proven industry-specific solutions.

## Notice

As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue.

### Lot Information

Lot 1

As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue. Contract is for an initial 3-month system implementation and then a 6-month support contract, with an option to extend for an additional 4 years (4 x 12 months)

Options: Contract start date - 6th January 2025 3 months of Implementation then 6 months of initial support. Initial Contract end date - 6th October 2025 4 x 12-month Optional extensions for further service support

### Procurement Information

EUP has identified one implementation partner in the market that can meet all requirements and has proven experience in delivering systems within the academic publishing sector. The provider has configured a publishing accelerator within the Salesforce environment targeted at the academic publishing sector. This project relates to working with the implementation partner to implement the accelerator, and to provide support for its ongoing use. Ribbonfish are the only implementation partner that has a product (publishing accelerator) targeted at the academic publishing sector for the Salesforce platform and holds experience working with academic publishers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518946 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £147,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EDINBURGH |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1HT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RIBBONFISH |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 25 Nov 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518946

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518946
  CRM Salesforce Media Publisher - As part of its five-year strategic plan, Edinburgh University Press (EUP) is looking to procure a Customer Relationship Management (CRM) system, to increase the visibility of communication with customers, agents and potential contributors across all teams. This will also support the sales and marketing teams in capturing and tracking sales opportunities, with the ultimate aim of increasing sales revenue.

## Notice URLs

- http://
- http://www.ed.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000782984

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000782984. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000782984.json.