---
title: "Scottish Government - Correspondence Management System"
ocid: "ocds-r6ebe6-0000783997"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000783997"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000783997.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000783997.json"
source: "Public Contracts Scotland"
current_stage: "Planning"
buyer: "SCOTTISH GOVERNMENT"
published: "2024-11-22"
---

# Scottish Government - Correspondence Management System

Buyer: SCOTTISH GOVERNMENT  
Current stage: Planning  
OCID: ocds-r6ebe6-0000783997

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000783997)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000783997.json)

## Summary

The Scottish Government is in the planning stage for a tender titled "Scottish Government - Correspondence Management System," within the general public services industry. The system will be a Software as a Service (SaaS) solution intended to replace the current correspondence systems. The procurement process is being spearheaded by the Scottish Government, with the operations primarily conducted in Edinburgh and Glasgow. A prior information notice was published on 22 November 2024, and the future notice date is scheduled for 31 January 2025. The estimated contract value is £3,000,000, and it will address a range of correspondence types including complaints, ministerial correspondence, general correspondence, FOI/EIR requests, reviews and appeals, and parliamentary questions.

This tender offers substantial business growth opportunities for providers of SaaS solutions, particularly those with expertise in correspondence and case management systems. Vendors capable of handling and integrating high-volume correspondence processes, estimated at 50,000 – 70,000 cases per year for 3,000 – 4,000 staff members, will be well-suited to compete. Businesses excelling in digital transformation of public services and those experienced in delivering scalable and secure SaaS solutions for governmental organisations are likely to find this tender particularly beneficial.

## Notice

The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ's) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution

### Lot Information

Lot 1

The Scottish Government (SG) receives and processes correspondence submitted through various channels. The SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 - 4,000 Scottish Government staffs will receive and process 50,000 - 70,000 cases per year on the new SaaS solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518867 |
| Notice type | OJEU - F1 - Prior Information Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | 31 Jan 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8LU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212311 - Document management software development services

## Release History

- 22 Nov 2024 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518867

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV518867&idx=1
  22nd November 2024 - Prior Information Notice - Full Details
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV518867
  Scottish Government - Correspondence Management System - The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ's) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution

## Notice URLs

- http://
- http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=783997
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000783997

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000783997. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000783997.json.