---
title: "IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network"
ocid: "ocds-r6ebe6-0000784046"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784046"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784046.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784046.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTRAIL TRAINS LIMITED ."
published: "2026-01-07"
---

# IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network

Buyer: SCOTRAIL TRAINS LIMITED .  
Current stage: Award  
OCID: ocds-r6ebe6-0000784046

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## Summary

ScotRail Trains Limited, based in Glasgow, is seeking IT software to support the management of unplanned disruption on Scotland’s rail network, covering the delivery region of UKM. The procurement process, which has reached the award stage, was initiated under a limited procedure without prior publication of a competition call, based on specific regulatory allowances. The awarded contract was signed on 1st November 2024, with Nexus Alpha Ltd selected as the supplier due to the unique technical capabilities required. The procurement primarily falls under the Railway services industry category, with procurement focusing on goods.

This tender presents growth opportunities for businesses specialising in industry-specific IT solutions, particularly those capable of managing and updating real-time operational information. It is particularly suited for small to medium enterprises (SMEs) that can supply critical software solutions tailored to train operational needs. The system's functionalities, including real-time updates, incident management, and customer-facing alerts, underscore the high standards and technical specificity that can offer niche businesses a competitive edge in the rail sector. With Nexus Alpha Ltd already selected due to its unique offerings, this highlights the market demand for specialised, technically advanced solutions to support critical infrastructure services.

## Notice

ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

### Lot Information

Lot 1

ScotRail is awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

### Procurement Information

On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 48.(1)(c)(ii) a utility may award a contract following a negotiated procedure without prior publication of a call for competition where the works, supplies or services can be supplied only by a particular economic operator due to competition being absent for technical reasons. This disruption management software is a critical system in supporting ScotRail's daily operation. It is an industry specific system with specific technical functionality which is unique to the supplier Nexus Alpha. Specifically, the software allows ScotRail to view line of route disruption for the other Train Operating Companies who operate within Scotland. This is critical for consistency of messaging and updating customers at ScotRail stations; it allows ScotRail to automatically identify stations and journeys impacted by disruption; the system can update 3rd party industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption, keeping our customers and employees informed. ScotRail is not aware of any other system available on the market that can provide this functionality. Therefore, ScotRail are awarding this contract to Nexus Alpha for a period of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN546602 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED . |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXUS ALPHA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 7 Jan 2026 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN546602
- 27 Nov 2024 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519150

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519150
  IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network - IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN546602
  IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network - ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784046
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784046. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000784046.json.