--- title: "Customer Satisfaction Surveys" ocid: "ocds-r6ebe6-0000784114" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784114" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784114.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784114.json" source: "Public Contracts Scotland" current_stage: "Tender" buyer: "DALMUIR PARK HOUSING ASSOCIATION" published: "2024-12-05" --- # Customer Satisfaction Surveys Buyer: DALMUIR PARK HOUSING ASSOCIATION Current stage: Tender OCID: ocds-r6ebe6-0000784114 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784114) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000784114.json) ## Summary Dalmuir Park Housing Association is inviting tenders for conducting Customer Satisfaction Surveys, aimed at ensuring compliance with the Scottish Social Housing Charter standards and tenant participation rights under the Housing (Scotland) Act 2001. This procurement falls under the services category, specifically in housing and community amenities. The contract location is 631 Dumbarton Road, Clydebank, G81 4EU, and the estimated value is £10,000. The procurement method is an open procedure, with electronic submissions required by 12 February 2025. The contract period is set from 1 April 2025 to 31 March 2028, with a potential for annual renewal after the end date, contingent on mutual agreement. This tender offers significant opportunities for businesses specializing in conducting surveys and community engagement services. Companies proficient in data collection, tenant consultation, and the execution of regular satisfaction surveys will find this contract particularly beneficial. Small to medium enterprises (SMEs) with experience in the housing sector could leverage this opportunity to expand their portfolio and demonstrate their expertise in enhancing tenant satisfaction and community benefits. The contract demands quarterly reporting and periodic ad-hoc surveys, making it a suitable fit for businesses with robust survey management capabilities. ## Notice DPHA are committed to creating open and accessible services. The Housing (Scotland) Act 2001 includes provisions giving rights to tenants in relation to tenant participation and consultation. In addition we would like to know if we are accomplishing the standards and outcomes that all social landlords should aim to achieve when performing housing activities as set out in the Scottish Social Housing Charter. ### Lot Information Lot 1 DPHA are committed to creating open and accessible services. We currently have 670 tenants and require quartlery satisfaction returns on the key outcomes as set out in the Scottish Social Housing Charter for 10% of our tenants each quarter (for the 3 years of duration of contract). In addition the Housing (Scotland) Act 2001 includes provisions giving rights to tenants in relation to tenant participation and consultation and we may require ad-hoc consultation and require an indicative cost of any additional surveys based on our tenant profile (670 currently). We also require quarterly survey's for our customers who use our Out of School care services (approx 50 customers) and seek their feeback on the services they receive. This would be on the same basis of 10% per quarter. This would a total of approximately 72 surveys per quarter when added to the tenancy surveys. The Factoring customer survey (158 customers) is due once in the 3 year contract, this is scheduled to be complete in Y2 of the contract. Renewal: Annual renewal after 31/03/2028 is potentially available on a mutually agreeable basis and to be confirmed in writing prior to end of contract terms. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519703 | | Notice type | PCS Notice - Website Contract Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Dec 2024 | | Submission deadline | 12 Feb 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2025 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,000 | | Lots value | £10,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DALMUIR PARK HOUSING ASSOCIATION | | Locality | DALMUIR, GLASGOW | | Post town | Glasgow | | Postcode | G81 4EU | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM31 East Dunbartonshire and West Dunbartonshire | | Local authority | West Dunbartonshire | | Electoral ward | Clydebank Waterfront | | Westminster constituency | West Dunbartonshire | | Delivery location | TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342311 - Customer satisfaction survey ## Release History - 5 Dec 2024 at 00:00 - Tender - PCS Notice - Website Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519703 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC519703&idx=1 5th December 2024 - Invite to tender & all information - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519703 Customer Satisfaction Surveys - DPHA are committed to creating open and accessible services. The Housing (Scotland) Act 2001 includes provisions giving rights to tenants in relation to tenant participation and consultation. In addition we would like to know if we are accomplishing the standards and outcomes that all social landlords should aim to achieve when performing housing activities as set out in the Scottish Social Housing Charter. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784114 - https://www.dpha.org - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784114 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784114. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000784114.json.