---
title: "Customer Satisfaction Platform"
ocid: "ocds-r6ebe6-0000784219"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784219"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784219.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784219.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2024-11-26"
---

# Customer Satisfaction Platform

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000784219

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784219)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000784219.json)

## Summary

The City of Edinburgh Council has completed the procurement process for a Customer Satisfaction Platform, awarded under the NHS SBS DWS Framework. This contract, categorised under general public services and services industry, is set in the UKM75 region, specifically Edinburgh. The procurement was conducted using an open procedure method and was concluded on 26th November 2024, with the contract currently in the active stage. The awarded supplier for this contract is Softcat Plc, a large-scale company based in Marlow, UK. The total value of the contract amounts to £212,860 GBP.

This tender offers significant opportunities for businesses specialising in customer satisfaction solutions and digital workplace services. Companies experienced in providing general public services and digital platforms will find this procurement especially beneficial for business growth. With The City of Edinburgh Council as the buyer, firms that supply robust and scalable customer satisfaction platforms stand to gain from this contract, which underscores the Council’s commitment to improving public service delivery. Small and medium-sized enterprises in the digital services sector should particularly consider participating in future similar tenders to leverage growth and expand their portfolios.

## Notice

Award of contract on NHS SBS DWS Framework for Customer Satisfaction Platform

### Lot Information

Lot 1

Award of contract on NHS SBS DWS Framework for Customer Satisfaction Platform. Please refer to https://www.sbs.nhs.uk/services/framework-agreements/digital-workplace-solutions/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519040 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £212,860 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Nov 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519040

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV519040
  Customer Satisfaction Platform - Award of contract on NHS SBS DWS Framework for Customer Satisfaction Platform

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784219
- https://www.sbs.nhs.uk/services/framework-agreements/digital-workplace-solutions/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784219. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000784219.json.