--- title: "SPS-02244 Provision of Microsoft Service Support" ocid: "ocds-r6ebe6-0000784581" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784581" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784581.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784581.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SCOTTISH PRISON SERVICE" published: "2025-01-07" --- # SPS-02244 Provision of Microsoft Service Support Buyer: SCOTTISH PRISON SERVICE Current stage: Planning OCID: ocds-r6ebe6-0000784581 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784581) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000784581.json) ## Summary The Scottish Prison Service, located in Edinburgh, is planning a procurement process titled "Provision of Microsoft Service Support" under the industry category of Public Order and Safety. The procurement stage is currently in planning, with a future notice date set for 13th January 2025. This tender involves the provision of extensive support for the SPS's Microsoft-based portfolio, including 24/7 technical support, escalation management, IT health assessments, account management, and optional technical training. The main procurement category is services, with the procurement method and type yet to be determined. This tender presents a substantial opportunity for businesses specialising in IT services, particularly those with expertise in Microsoft technologies and comprehensive support services. Companies that can offer robust, round-the-clock support, efficient escalation procedures, and in-depth IT health assessments will find this contract especially fitting. Additionally, businesses that provide value-added services such as account management and technical training can leverage their capabilities to secure this contract and drive business growth through a long-term partnership with the Scottish Prison Service. ## Notice The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender) ### Lot Information Lot 1 The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 13 Jan 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH PRISON SERVICE | | Locality | EDINBURGH | | Post town | Edinburgh | | Postcode | EH12 9DJ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM1 East Central Scotland | | ITL 3 | TLM13 City of Edinburgh | | Local authority | City of Edinburgh | | Electoral ward | Drum Brae/Gyle | | Westminster constituency | Edinburgh West | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 7 Jan 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238 ## Documents - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521238 SPS-02244 Provision of Microsoft Service Support - The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management - Named resource assigned for critical issues. -IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management - Designated Customer Success Account Manager -Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender) ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=784581 - http://www.sps.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784581 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784581. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000784581.json.