---
title: "PKC12376 Customer Services Platform"
ocid: "ocds-r6ebe6-0000784885"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784885"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784885.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000784885.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "PERTH & KINROSS COUNCIL"
published: "2024-12-04"
---

# PKC12376 Customer Services Platform

Buyer: PERTH & KINROSS COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000784885

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784885)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000784885.json)

## Summary

Perth & Kinross Council has completed the procurement process for the provision of a Customer Services Platform, under the title "PKC12376 Customer Services Platform". This procurement, categorised under general public services, falls within industry code 48000000 (software package and information systems). The platform is intended to manage customer services and interactions efficiently for the Council, located in Perth, Scotland (UKM77). The contract, which uses a limited procurement method without prior publication of a call for competition, was awarded to Granicus Firmstep Limited, a large London-based firm on 29th November 2024. The total value of the contract is £256,680.43.

This tender presents significant opportunities for businesses specialising in customer service platforms and software solutions. It demonstrates a substantial investment by the Council in advanced technology to enhance public service efficiency. Businesses with innovative software solutions, especially those with the capability to maintain long-term technological support and customisation, would be well-suited to compete in similar future tenders. Companies experienced in working with public sector clients could leverage this tender to showcase their credentials and expand their portfolio, fostering business growth.

## Notice

Provision of a Customer Services Platform.

### Lot Information

Lot 1

Procurement of a Customer Services Platform for managing customer services and interactions efficiently.

### Procurement Information

System used in Council for a number of years and can only be provided by single supplier.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519544 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £256,680 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PERTH & KINROSS COUNCIL |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 5PH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City Centre |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Dec 2024 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519544

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519544
  PKC12376 Customer Services Platform - Provision of a Customer Services Platform.

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000784885

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000784885. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000784885.json.