---
title: "The Provision of Debt Management and Sheriff Officer Services"
ocid: "ocds-r6ebe6-0000785080"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785080"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785080.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785080.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "GLASGOW CITY COUNCIL"
published: "2025-04-29"
---

# The Provision of Debt Management and Sheriff Officer Services

Buyer: GLASGOW CITY COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000785080

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## Summary

Glasgow City Council has initiated a procurement process for the provision of Debt Management and Sheriff Officer Services, with an open procedure inviting experienced suppliers to participate. The contracting process includes seven distinct lots covering services such as Council Tax management, Non-Domestic Rates, and Sundry Debt. This procurement is targeted at suppliers within the services category, specifically in the debt management sector. Key dates incorporated in this process include a tender period ending on 14 January 2025, with contracts being awarded the same day. The procurement is centred in Glasgow, within the region UKM82, thus providing significant opportunities for local businesses.

This tender presents substantial opportunities for Small and Medium-sized Enterprises (SMEs) involved in debt management services. Firms with capabilities in data management, financial regulations compliance, and secure communications will find this contract especially beneficial. The procurement encourages companies to grow by securing multi-year commitments through framework agreements, with potential involvement in various areas such as council tax collections and the execution of legal citations. With the framework allowing up to ten participants, businesses with innovative debt recovery techniques and public sector experience could leverage this opportunity to enhance their market positioning and expand their service portfolios.

## Notice

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)

### Lot Information

Council Tax (First Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.

Council Tax (Second Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Non-Domestic Rates

The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.

Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy's or any other additional fees administered by the council family will also be included in the scope of this lot.

Fixed Penalties

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.

Sheriff Officers (not connected to Lots 1 - 6)

The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.

Housing Benefit Overpayments

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529196 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | 14 Jan 2025 |
| Future notice date | Not specified |
| Award date | 1 Apr 2025 |
| Contract period | Not specified |
| Recurrence | October 2028 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,115,146 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GLASGOW CITY COUNCIL |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 1DU |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North East |
| Delivery location | TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | GEORGE WALKER & CO. T/A WALKER LOVE; SCOTT & CO (SCOTLAND |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 29 Apr 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529196
- 6 Dec 2024 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519770

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519770
  The Provision of Debt Management and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR529196
  The Provision of Debt Management and Sheriff Officer Services - Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 - Council Tax (First Placement) Lot 2 - Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 - Sundry Debt Lot 5 - Fixed Penalties Lot 6 - Housing Benefit Overpayments Lot 7 - Sheriff Officers (not connected to Lots 1 - 6)

## Notice URLs

- http://
- http://www.glasgow.gov.uk
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000785080
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785080. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000785080.json.