---
title: "NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services"
ocid: "ocds-r6ebe6-0000785293"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785293"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785293.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785293.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "NORTH AYRSHIRE COUNCIL"
published: "2024-12-10"
---

# NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services

Buyer: NORTH AYRSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000785293

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785293)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000785293.json)

## Summary

North Ayrshire Council has awarded a contract after a completed open tendering process for the supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services. The contract, valued at £879,478.89, is awarded to Computacenter (UK) Ltd and is set to run from 13 November 2024 until 12 November 2027, with an optional extension of up to 24 months. The procurement falls under the general public services category and pertains specifically to services provided in North Ayrshire, UK. This procurement is part of the Scottish Government Software Value Added Reseller Framework (SP-21-034) and complies with the GPA requirements.

This tender offers significant opportunities for businesses in the IT and telecommunications sector, particularly those with experience in CRM systems and contact centre solutions. While Computacenter (UK) Ltd has been awarded the contract this time, similar tenders in the future could provide additional business growth opportunities for companies capable of delivering robust customer relationship management and telephony service solutions. Businesses specialising in these areas and possessing relevant certifications and experience would be well-suited to compete in similar public sector contracts, ensuring customer service improvements and technology upgrades for local authorities.

## Notice

Supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services.

### Lot Information

Lot 1

North Ayrshire Council (NAC) are seeking a suitably qualified and experienced provider to supply and maintain a new Customer Relationship Management (CRM) system to replace the on-premise model which has been in place for approximately 20 years. NAC also require the provider to deliver contact centre telephony services as part of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519927 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £879,478 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH AYRSHIRE COUNCIL |
| Locality | IRVINE |
| Post town | Kilmarnock |
| Postcode | KA12 8EE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Irvine South |
| Westminster constituency | Central Ayrshire |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Dec 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519927

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC519927
  NAC/DA/5090 Supply & Maintenance of CRM System and Contact Centre Telephony Services - Supply and maintenance of a new Customer Relationship Management (CRM) system and provision of contact centre telephony services.

## Notice URLs

- http://
- http://www.north-ayrshire.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000785293

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785293. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000785293.json.