---
title: "Whistleblowing Hotline Service"
ocid: "ocds-r6ebe6-0000785347"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785347"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785347.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785347.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2025-09-10"
---

# Whistleblowing Hotline Service

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000785347

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## Summary

The City of Edinburgh Council has completed the procurement process for a contract to provide a Whistleblowing Hotline Service. The contract, valued at GBP 535,000, was awarded to Safecall and is set to commence in September 2025, running for three years with a possible extension of two additional 12-month periods. The procurement utilised an open procedure focusing on service provision within the General Public Services category. The location for service delivery is Edinburgh, and key milestones included the tender submission deadline on 14 July 2025 and contract signing on 25 August 2025. The process was conducted under the open procurement method, ensuring transparency and competition, as reflected in the award criteria based on quality and price.

This tender represents a significant opportunity for businesses within the security and investigation services sector, specifically those capable of delivering comprehensive whistleblowing solutions. Companies specialising in hotline services, investigation oversight, and consultancy on internal investigations will find this contract conducive to business growth. Small to medium enterprises, like the awarded supplier Safecall, are well-positioned to compete in such tenders, especially those that can showcase a strong track record in quality service delivery combined with competitive pricing. The open procedure provides an accessible platform for businesses to expand their market presence and establish partnerships with local authorities such as the City of Edinburgh Council.

## Notice

The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

### Lot Information

Lot 1

Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full.. This is a Contract Award Notice.

Renewal: This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538926 |
| Notice type | OJEU - F3 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | 14 Jul 2025 |
| Future notice date | 1 Feb 2025 |
| Award date | 25 Aug 2025 |
| Contract period | Not specified |
| Recurrence | Early 2030 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £535,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SAFECALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services
- 79512000 - Call centre
- 79720000 - Investigation services

## Release History

- 10 Sep 2025 at 00:00 - Award - OJEU - F3 - Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538926
- 13 Jun 2025 at 00:00 - Tender - OJEU - F2 - Contract Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532527
- 8 Jan 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521281

## Documents

- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN521281&idx=2
  14th February 2025 - CT1527 Whistleblowing Engagement Event Q&A
- https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN521281&idx=1
  14th February 2025 - Whistleblowing Hotline Service Market Engagement Event slides
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN521281
  Whistleblowing Hotline Service - The purpose of this notice is to inform the market of the intention of the City of Edinburgh Council (the "Council") to tender a Contract for a Whistleblowing Hotline Service. The Council's aim is to appoint a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from May 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-month periods. Contractors who may be interested in tendering for this opportunity are encouraged to note interest via Public Contracts Scotland. It is anticipated that publication of the Contract notice will be in January/February 2025. Please note that the purpose of this PIN is to engage with potential Contractors and all information contained within this PIN may be subject to change.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532527
  Whistleblowing Hotline Service - The City of Edinburgh Council (the "Council") requires a Contract for a Whistleblowing Hotline Service. The Council's aim is to appoint a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP538926
  Whistleblowing Hotline Service - The City of Edinburgh Council (the "Council") awarded a Contract for a Whistleblowing Hotline Service. The Council's appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council's discretion) to extend for a further two 12-months periods.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000785347
- https://www.publiccontractsscotland.gov.uk
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785347. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000785347.json.