---
title: "Contact Centre System"
ocid: "ocds-r6ebe6-0000785855"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785855"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785855.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000785855.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "STIRLING COUNCIL"
published: "2024-12-16"
---

# Contact Centre System

Buyer: STIRLING COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000785855

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785855)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000785855.json)

## Summary

Stirling Council has awarded a contract for the renewal of its contact centre system to Softcat plc. The procurement process, identified by the tender ID SC2425-0115, falls under the "General public services" category and covers goods. The delivery location for this procurement is Stirling, within the UKM77 region. The contract was awarded on 9th December 2024 following an open procedure. The process has now reached the award and contract stage, with the signed contract valued at £203,379 GBP.

This tender represents a significant opportunity for businesses in the information technology and communications sector, particularly those that supply and support contact centre systems. Large businesses like Softcat plc, which specialise in digital workplace solutions, are well-suited to compete in such tenders. This procurement can offer growth potential through the provision of essential software services to public sector clients, thus fostering long-term business relationships with local government bodies. Smaller businesses with niche expertise in contact centre software may also find opportunities by forming partnerships or subcontracting agreements with larger suppliers.

## Notice

Renewal of contractual coverage of the Council's contact centre software.

### Lot Information

Lot 1

Renewal of contractual coverage of the Council's contact centre software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520300 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £203,379 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STIRLING COUNCIL |
| Locality | STIRLING |
| Post town | Falkirk and Stirling |
| Postcode | FK7 7QA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Stirling |
| Electoral ward | Stirling East |
| Westminster constituency | Stirling and Strathallan |
| Delivery location | TLM77 Perth and Kinross, and Stirling |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520300

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520300
  Contact Centre System - Renewal of contractual coverage of the Council's contact centre software.

## Notice URLs

- http://
- http://www.stirling.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000785855

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000785855. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000785855.json.