---
title: "Customer Service Review System"
ocid: "ocds-r6ebe6-0000786568"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786568"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000786568.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000786568.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE CITY OF EDINBURGH COUNCIL"
published: "2024-12-20"
---

# Customer Service Review System

Buyer: THE CITY OF EDINBURGH COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000786568

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786568)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000786568.json)

## Summary

The City of Edinburgh Council has awarded a contract for a Customer Service Review System under the Crown Commercial Services GCloud 14 framework (RM1557.14). This procurement falls under the general public services category and is classified under CPV code 72000000. The awarded contract, valued at £81,250, has been made to Gartner. The tender, identified by the ID CT1561, was completed using an open procedure, and the contract was signed on 19 December 2024. The service will be delivered in the Edinburgh region (UKM75), and further details can be found on the council’s website.

This tender offers significant opportunities for businesses specialising in customer service systems and IT services. Large-scale organisations equipped to handle significant public service contracts will find this tender particularly beneficial. As the award leverages the GCloud 14 framework, it underscores the importance of cloud solution providers and creates a pathway for businesses to engage in providing scalable, efficient public service solutions, fostering growth and establishing long-term partnerships with local government bodies.

## Notice

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System.

### Lot Information

Lot 1

Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System.. Please refer to https://www.crowncommercial.gov.uk/agreements/RM1557.14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520855 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £81,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF EDINBURGH COUNCIL |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH8 8BG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Dec 2024 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520855

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC520855
  Customer Service Review System - Award of contract on Crown Commercial Services GCloud 14 framework (RM1557.14) for Customer Service Review System.

## Notice URLs

- http://
- http://www.edinburgh.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000786568
- https://www.crowncommercial.gov.uk/agreements/RM1557.14

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786568. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000786568.json.