---
title: "NICE Recorder Replacement"
ocid: "ocds-r6ebe6-0000786777"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786777"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000786777.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000786777.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTTISH POLICE AUTHORITY"
published: "2025-01-03"
---

# NICE Recorder Replacement

Buyer: SCOTTISH POLICE AUTHORITY  
Current stage: Award  
OCID: ocds-r6ebe6-0000786777

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786777)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000786777.json)

## Summary

The Scottish Police Authority has completed the procurement process for the contract titled "NICE Recorder Replacement" in the Public Order and Safety sector. The procurement was managed under an open procedure and aimed to replace the legacy NICE system with a national system for recording Airwave radio calls and 999/101 calls. This project covers locations in Govan and Motherwell, Scotland. The contract, identified by the number PROC-24-2743, has been awarded and signed on 13th November 2024, with a contract value of £438,034. The successful supplier is Insight Direct (UK) Ltd.

This tender offers significant opportunities for businesses involved in the provision of digital technology and recording systems, particularly those capable of providing integrated communication recording solutions on a national scale. Large-scale enterprises with expertise in digital and ICT solutions, especially those experienced in working with public safety and emergency call handling systems, would find this contract highly suitable. The successful implementation of this contract could position the supplier for future opportunities within the public sector and related fields.

## Notice

The Police Scotland Digital Division has a requirement to augment the existing Redbox call recorder system that presently records Airwave radio calls to enable 999/101 calls to also be recorded

### Lot Information

Lot 1

The Police Scotland Digital Division would like to augment the existing Redbox call recorder system that presently records Airwave radio calls to enable 999/101 calls to also be recorded. This will replace the legacy NICE system which is standalone with a national system that gives C3 staff the capability to playback calls nationally.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN520998 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Nov 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £438,034 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH POLICE AUTHORITY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G51 1DZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72611000 - Technical computer support services

## Release History

- 3 Jan 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN520998

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN520998
  NICE Recorder Replacement - The Police Scotland Digital Division has a requirement to augment the existing Redbox call recorder system that presently records Airwave radio calls to enable 999/101 calls to also be recorded

## Notice URLs

- http://
- http://www.spa.police.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000786777

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000786777. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000786777.json.