---
title: "National Contact Centre"
ocid: "ocds-r6ebe6-0000787313"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000787313"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000787313.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000787313.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)"
published: "2025-01-23"
---

# National Contact Centre

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)  
Current stage: Award  
OCID: ocds-r6ebe6-0000787313

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000787313.json)

## Summary

The Common Services Agency, also known as NHS National Services Scotland (NSS), has completed the procurement process for the National Contact Centre Services, awarding an exclusive national contract to two suppliers, Foundever and Journeycall Ltd. This contract, part of the Test and Protect Strategy by the Scottish Government, aims to support the Test, Trace and Vaccinate function. The procurement method employed was an open procedure with the procurement stage now in the award phase, and the contract was signed on 17th December 2024. The contract is valued at £7.2 million and is expected to run for two years, with the option to extend for an additional two years, depending on the funding availability from the Scottish Government. The services will be provided across Scotland, with the suppliers offering a flexible and scalable response through the NSS National Contact Centre.

This tender presents significant business growth opportunities, particularly for companies specialising in call centre services within the health sector. SMEs, such as the chosen suppliers Foundever and Journeycall Ltd, are well-positioned to benefit greatly from such initiatives, gaining substantial visibility and credibility by partnering with NHS National Services Scotland. The awarding of this contract could open doors for further contracts within the health industry, enhancing business prospects by establishing relationships with a prestigious public health organisation.

## Notice

Further competition to award an exclusive national contract for NHS Scotland National Contact Centre Services to 2 Suppliers.

### Lot Information

Lot 1

A further competition being run nationally on behalf of NHS Scotland Health Boards to award a contract for NHS Scotland National Contact Centre Services. The NSS National Contact Centre (NCC) is a key part of the Test, Trace and Vaccinate function described in the Scottish Government's Test and Protect Strategy. Along with services carried out by local NHS Boards, the NCC will provide contact and booking services at a national level thereby providing an effective, flexible and scalable response across Scotland. Two suppliers will be appointed to the call off contract with 50% of these additional support requirements allocated to each supplier. The call-off competition for this award was by invitation only to those suppliers awarded on to the National Framework NSS202125 Call Centre Services.. The total spends noted is from current approximate annual spend of 1.8m GBP over the planned duration of 2 years + 2 x 12-month optional extension periods. The full term is dependent on recurrent funding being made available by the Scottish Government for these services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522377 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £7,200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | FOUNDEVER; JOURNEYCALL |

## CPV Codes

### Divisions

- 43 - Machinery for mining, quarrying, construction equipment

### Codes

- 43121500 - Well-testing equipment

## Release History

- 23 Jan 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522377

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522377
  National Contact Centre - Further competition to award an exclusive national contract for NHS Scotland National Contact Centre Services to 2 Suppliers.

## Notice URLs

- http://
- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000787313

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000787313. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000787313.json.