---
title: "Customer Service Hub - Professional Services"
ocid: "ocds-r6ebe6-0000787963"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000787963"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000787963.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000787963.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "CLACKMANNANSHIRE COUNCIL"
published: "2025-01-29"
---

# Customer Service Hub - Professional Services

Buyer: CLACKMANNANSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-r6ebe6-0000787963

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000787963)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000787963.json)

## Summary

Clackmannanshire Council in Alloa, Scotland, has awarded a contract related to the development of a Customer Service Hub and Automation projects. The procurement falls under the general public services category within the region UKM72. The procurement stage is at the Award phase, finalised on 29 January 2025. The awarded contractor is Netcall Technology Limited, and the contract, signed on 10 January 2025, is valued at GBP 20,000. The procurement method was limited, conducted without prior publication of a call for competition due to the highly specific nature of the services required and the absence of competition for technical reasons.

This contract presents opportunities for businesses specialising in digital transformation and customer service technologies. Large-scale technology firms with expertise in professional services for customer service automation are particularly well-suited for such tenders. The nature of the requirement implies a preference for businesses able to offer highly specific, technically advanced solutions, ensuring proprietary expertise and sensitivity to client data. Engaging with such projects can provide valuable exposure and potential future collaboration with public sector entities like Clackmannanshire Council.

## Notice

Provide professional services to support the ongoing development of the Customer Service Hub and Automation projects

### Lot Information

Lot 1

Provide professional services to support the ongoing development of the Customer Service Hub and Automation projects. Call off from - NHS SBS Patient/Citizens Communications & Engagement Solutions {SBS10175}

### Procurement Information

Netcall UK Ltd are the only provider who can offer these professional services due to their highly specific nature. As the vendor, they have no adopted partner network and no other third-party associates who would be permitted to perform these services due the sensitivities of the council data being used and the highly specific

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522751 |
| Notice type | PCS Notice - Website Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £20,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLACKMANNANSHIRE COUNCIL |
| Locality | ALLOA |
| Post town | Falkirk and Stirling |
| Postcode | FK10 1EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Clackmannanshire |
| Electoral ward | Clackmannanshire South |
| Westminster constituency | Alloa and Grangemouth |
| Delivery location | TLM72 Clackmannanshire and Fife |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jan 2025 at 00:00 - Award - PCS Notice - Website Contract Award Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522751

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522751
  Customer Service Hub - Professional Services - Provide professional services to support the ongoing development of the Customer Service Hub and Automation projects

## Notice URLs

- http://
- http://www.clacks.gov.uk/business/corporateprocurementprocess/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000787963

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000787963. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000787963.json.