--- title: "Handyperson Service and Care and Repair Service." ocid: "ocds-r6ebe6-0000788242" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788242" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000788242.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000788242.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "THE HIGHLAND COUNCIL" published: "2025-01-20" --- # Handyperson Service and Care and Repair Service. Buyer: THE HIGHLAND COUNCIL Current stage: Planning OCID: ocds-r6ebe6-0000788242 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788242) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000788242.json) ## Summary The Highland Council is planning a procurement process for the provision of a Handyperson Service and Care and Repair Service, to be delivered across various regions of the Scottish Highlands including Black Isle, Mid, Easter and Wester Ross, Sutherland, Caithness, Inverness/Shire, Nairn, Badenoch and Strathspey, Lochaber, and Lochalsh and Skye. The procurement is currently at the planning stage, with key activities and milestones expected to be finalised ahead of the next invitation to tender stage. Potential bidders are encouraged to review and comment on the council’s requirements by 10th March 2025, as part of the engagement process. The procurement falls under the general public services category and seeks services experienced in managing community support and telehealth/telecare services. This tender offers significant opportunities for businesses specialising in community health services, residential repairs, and remote care technologies. Companies experienced in providing minor household repairs, telecare installation and monitoring, and management of community stores will find this tender aligns well with their expertise. This initiative can help businesses grow by expanding their service offerings and establishing long-term contracts with regional authorities. Bidders will also have the opportunity to propose buildings for managing community stores and ensure seamless integration of telecare technology, making it an attractive venture for those aiming to expand their regional footprint in public service provisions. ## Notice Handyperson Service Summary - A person-in-van/one-stop source of assistance to people aged 65+ or any age with a disability. Assistance ranges from a selection of minor household repairs and tasks to delivery, uplift, and demonstration of a selection of aids and equipment from the Community Store. Telecare/Telehealth Service Summary - Telecare and Telehealth is a range of equipment design to respectively; alert when an individual living alone has fallen, left the property is in distress or is in danger of a fire or other such harm. Devices are installed by Telecare Officers which are programmed to a hub in the Client's home. If a device alerts the monitoring HUB in Aberdeen will call the Client to find out what's happening and/or alert their list of first responders and/or the emergency services as appropriate. Telehealth works along similar principles but allows visiting Carers to undertake basic health checks using the equipment which will report the outcomes to trained staff monitoring the Client's condition. It is used to maintain a Client's health records and to prioritise in-person visits from Healthcare professionals. Telecare/Telehealth Service Digital Switch On Summary - By January 2027 it is anticipated that analogue connections will be permanently switched off and only digital communication equipment will work thereafter. Many analogue Telecare/Telehealth systems in Highland currently run on an analogue connection. Clients with an analogue connection will require to have new digital equipment installed ahead of the deadline Community Stores and Short Term Loan Service Summary - Currently there are a number of Community Stores managed by a variety of organisations pan-Highland, forming the NHSH Pan Highland Community Store offering. Ideally all Community Stores going forwards will be managed as part of this tender to ensure parity and greater integration of Stores facilities and Store activity pan Highland. It is anticipated that Bidders will identify approximate costs to set up a Community Store and be able to present those costs in terms of one-off, set-up or fit-out costs, along with anticipated running costs annually thereafter. Bidders may wish to offer an appropriate building/site as an example of the premises they would propose to use and around which their tender will be based. It is anticipated that if any of the premises selected are already operating as a Community Store, Bidders will be able to outline how they might seek to acquire/control the premises and follow TUPE to protect any individuals currently working there. Community Store Delivery and Collection Service Summary - This element of the Service is responsible for the Delivery of specified aids and equipment from the Community Store and their installation in the Client's home (moving furniture etc as appropriate to make space, reach sockets and enabling Client to move safely around it). Staff will offer a demonstration to Client/Carer/Family and ensure that safe use is understood before leaving. This element of the service is also responsible for Collection of Used/Dirty equipment, bagging or otherwise containing it for transport and returning it to the Community Store where it will be cleaned, repaired and reset as appropriate Care and Repair Service Summary - The Care and Repair Service is available to Officers are in place to act on behalf of Clients needing to make an application for Financial Assistance from the Highland Council's Scheme of Assistance towards eligible Repairs and Adaptations. ### Lot Information Black Isle, Mid, Easter and Wester Ross Handyperson Service and Care and Repair Service Sutherland Handyperson Service and Care and Repair Service Caithness Handyperson Service and Care and Repair Service Inverness/Shire Handyperson Service and Care and Repair Service Nairn Handyperson Service and Care and Repair Service Badenoch and Strathspey Handyperson Service and Care and Repair Service Lochaber Handyperson Service and Care and Repair Service Lochalsh and Skye Handyperson Service and Care and Repair Service ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522141 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 10 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE HIGHLAND COUNCIL | | Locality | INVERNESS | | Post town | Inverness | | Postcode | IV3 5NX | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM2 Highlands and Islands | | ITL 3 | TLM20 Highlands and Islands | | Local authority | Highland | | Electoral ward | Inverness West | | Westminster constituency | Inverness, Skye and West Ross-shire | | Delivery location | TLM6 Highlands and Islands | ## CPV Codes ### Divisions - 70 - Real estate services ### Codes - 70333000 - Housing services ## Release History - 20 Jan 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522141 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN522141&idx=3 23rd January 2025 - The percentage splits for the Handyperson and Care and Repair Service. - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN522141&idx=1 20th January 2025 - Request for Information - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN522141&idx=2 20th January 2025 - Volumes - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522141 Handyperson Service and Care and Repair Service. - Handyperson Service Summary - A person-in-van/one-stop source of assistance to people aged 65+ or any age with a disability. Assistance ranges from a selection of minor household repairs and tasks to delivery, uplift, and demonstration of a selection of aids and equipment from the Community Store. Telecare/Telehealth Service Summary - Telecare and Telehealth is a range of equipment design to respectively; alert when an individual living alone has fallen, left the property is in distress or is in danger of a fire or other such harm. Devices are installed by Telecare Officers which are programmed to a hub in the Client's home. If a device alerts the monitoring HUB in Aberdeen will call the Client to find out what's happening and/or alert their list of first responders and/or the emergency services as appropriate. Telehealth works along similar principles but allows visiting Carers to undertake basic health checks using the equipment which will report the outcomes to trained staff monitoring the Client's condition. It is used to maintain a Client's health records and to prioritise in-person visits from Healthcare professionals. Telecare/Telehealth Service Digital Switch On Summary - By January 2027 it is anticipated that analogue connections will be permanently switched off and only digital communication equipment will work thereafter. Many analogue Telecare/Telehealth systems in Highland currently run on an analogue connection. Clients with an analogue connection will require to have new digital equipment installed ahead of the deadline Community Stores and Short Term Loan Service Summary - Currently there are a number of Community Stores managed by a variety of organisations pan-Highland, forming the NHSH Pan Highland Community Store offering. Ideally all Community Stores going forwards will be managed as part of this tender to ensure parity and greater integration of Stores facilities and Store activity pan Highland. It is anticipated that Bidders will identify approximate costs to set up a Community Store and be able to present those costs in terms of one-off, set-up or fit-out costs, along with anticipated running costs annually thereafter. Bidders may wish to offer an appropriate building/site as an example of the premises they would propose to use and around which their tender will be based. It is anticipated that if any of the premises selected are already operating as a Community Store, Bidders will be able to outline how they might seek to acquire/control the premises and follow TUPE to protect any individuals currently working there. Community Store Delivery and Collection Service Summary - This element of the Service is responsible for the Delivery of specified aids and equipment from the Community Store and their installation in the Client's home (moving furniture etc as appropriate to make space, reach sockets and enabling Client to move safely around it). Staff will offer a demonstration to Client/Carer/Family and ensure that safe use is understood before leaving. This element of the service is also responsible for Collection of Used/Dirty equipment, bagging or otherwise containing it for transport and returning it to the Community Store where it will be cleaned, repaired and reset as appropriate Care and Repair Service Summary - The Care and Repair Service is available to Officers are in place to act on behalf of Clients needing to make an application for Financial Assistance from the Highland Council's Scheme of Assistance towards eligible Repairs and Adaptations. ## Notice URLs - http:// - http://www.highland.gov.uk - http://www.publiccontractsscotland.gov.uk - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=788242 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000788242 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788242. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000788242.json.