--- title: "IT Service Management Tooling Request for Information" ocid: "ocds-r6ebe6-0000788669" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788669" markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000788669.md" json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000788669.json" source: "Public Contracts Scotland" current_stage: "Planning" buyer: "SOCIAL SECURITY SCOTLAND" published: "2025-01-31" --- # IT Service Management Tooling Request for Information Buyer: SOCIAL SECURITY SCOTLAND Current stage: Planning OCID: ocds-r6ebe6-0000788669 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788669) [Download OCDS JSON](https://d3tenders.com/contract/ocds-r6ebe6-0000788669.json) ## Summary Social Security Scotland, headquartered in Dundee, has issued a Prior Information Notice (PIN) for potential suppliers regarding the procurement of an IT Service Management Tooling Solution. The procurement process is currently in the planning stage, and the PIN serves as a Request for Information (RFI) to facilitate preliminary market consultation. Interested suppliers are encouraged to respond by noon on Thursday, 13 February 2025. The procurement falls under the services category, with the procurement method being a preliminary assessment to inform future tendering activities. Key deadlines include the RFI submission date and a future notice date set for 16 June 2025. This procurement process represents a significant opportunity for businesses specialising in IT service management solutions to engage with a national agency and expand their market presence. The focus on IT Service Management Tooling suggests that businesses with expertise in this area, especially those experienced with public sector requirements, will be well-suited to compete. Companies providing innovative and reliable IT solutions have the potential to significantly benefit, leveraging this engagement to secure future contracts with Social Security Scotland and other similar agencies. ## Notice The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice. ### Lot Information Lot 1 Please see this Prior Information Notice (PIN) relating to the provision of IT Service Management Tooling for Social Security Scotland. This PIN relates to a Request For Information (RFI) which Social Security Scotland are undertaking in advance of any future procurement exercise. It is not a pre qualification or tendering exercise. Please submit your response to Laura Louw by email(Laura.Louw@socialsecurity.gov.scot) copying in Yvonne Graham (Yvonne.Graham@socialsecurity.gov.scot) before the deadline of 12:00:00 noon Thursday 13 February 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Public Contracts Scotland | | Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522900 | | Notice type | OJEU - F1 - Prior Information Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jan 2025 | | Submission deadline | Not specified | | Future notice date | 16 Jun 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOCIAL SECURITY SCOTLAND | | Locality | DUNDEE | | Post town | Dundee | | Postcode | DD1 4BF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM03 Angus and Dundee City | | Local authority | Dundee City | | Electoral ward | Maryfield | | Westminster constituency | Dundee Central | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 72253200 - Systems support services ## Release History - 31 Jan 2025 at 00:00 - Planning - OJEU - F1 - Prior Information Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522900 ## Documents - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN522900&idx=2 4th February 2025 - Questions from Suppliers Log - https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN522900&idx=1 31st January 2025 - IT Service Management Tooling - Request for Information - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN522900 IT Service Management Tooling Request for Information - The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice. ## Notice URLs - http:// - http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=788669 - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000788669 - https://www.socialsecurity.gov.scot/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000788669. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000788669.json.