---
title: "Provision of the ScotRail Website"
ocid: "ocds-r6ebe6-0000789532"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789532"
markdown_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789532.md"
json_url: "https://d3tenders.com/contract/ocds-r6ebe6-0000789532.json"
source: "Public Contracts Scotland"
current_stage: "Award"
buyer: "SCOTRAIL TRAINS LIMITED"
published: "2025-10-09"
---

# Provision of the ScotRail Website

Buyer: SCOTRAIL TRAINS LIMITED  
Current stage: Award  
OCID: ocds-r6ebe6-0000789532

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## Summary

The public procurement process, initiated by ScotRail Trains Limited in Glasgow, UK, involves the provision of services for the ScotRail website. This procurement falls under the railway services industry category and involves a location in the UK region (UKM). The process is currently in the award stage as of 9 October 2025, following a contract signed on 17 February 2025. This procurement method is classified as a limited process due to technical reasons that prevent a change of supplier without incurring substantial duplication of cost, as outlined in The Utilities Contracts (Scotland) Regulations 2016. The procurement involves a 36-month extension contract awarded to Altcom Limited, covering hosting, maintenance, and support services.

This procurement presents business growth opportunities particularly for SMEs involved in IT services, specifically those providing web hosting, maintenance, and support solutions in the railway sector. Companies skilled in integrating web services with advanced retail systems, apps, and ticket vending machines could find future opportunities as ScotRail plans further procurement processes related to new Retail Systems after a 24-month period. Understanding the impact of new retail technologies on web services remains key for future development as ScotRail aims to update its web functionalities following the completion of a broader retail systems procurement. This ongoing requirement may later allow businesses to contribute innovative solutions towards the evolving needs of ScotRail’s digital services.

## Notice

This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market

### Lot Information

Lot 1

This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market

### Procurement Information

On the basis of The Utilities Contracts (Scotland) Regulations 2016 in accordance with regulation 86.(1)(b)(i)(ii) a contract may be modified without a new procurement to provide for additional services, irrespective of their value, that have become necessary where a change of supplier cannot be made technical reasons and would cause significant inconvenience or substantial duplication of costs for the utility. This notice involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Public Contracts Scotland |
| Latest notice | https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541095 |
| Notice type | OJEU - F6 - Contract Award Notice (Utilities) |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Not specified |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTRAIL TRAINS LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 6HQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALTCOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72413000 - World wide web (www) site design services
- 72415000 - World wide web (www) site operation host services

## Release History

- 9 Oct 2025 at 00:00 - Award - OJEU - F6 - Contract Award Notice (Utilities) - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541095
- 17 Feb 2025 at 00:00 - Award - OJEU - F15 - Voluntary Ex Ante Transparency Notice - https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524038

## Documents

- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB524038
  Provision of the ScotRail Website - This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT541095
  Provision of the ScotRail Website - This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website services now would result in duplication of resource and cost as we would need to change the scope of the website in the future to reflect the change in retail systems. Once the procurement is complete and the functionality of the new retail systems fully understood, the scope for the future ScotRail website can be fully understood. ScotRail will then communicate the future procurement strategy for these services and publish this opportunity to the market

## Notice URLs

- http://
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000789532
- https://www.scotrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-r6ebe6-0000789532. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-r6ebe6-0000789532.json.